Functioneel Applicatiebeheerder

by Berry Zwets

Ben jij de schakel tussen onze Contact Center collega’s en de ICT waarmee ze klanten helpen? Heb je gevoel voor UX? Dan is dit dé vacature voor jou.

Jouw belangrijkste uitdaging bij Dunea

Als functioneel applicatiebeheerder zorg je voor het onderhouden en toekomstgericht doorontwikkelen van de informatiesystemen. Met jouw gevoel voor UX zorg je voor positieve impact op onze klantprocessen: het goed ontsluiten van informatie helpt onze collega’s van het Klant Contact Center snel een klantbeeld te vormen en daarmee een optimale Customer Experience te leveren aan onze drinkwaterklanten.

Jij ondersteunt de gebruikers en beheert de functionaliteit van de belangrijkste applicaties van ons Klant Contact Center. Je werkt aan projecten die veel waarde voor onze klanten en Dunea bieden, zoals de vervanging van de Contact Center Software, en de implementatie van een CRM-systeem (op basis van MS Dynamics365). Jij levert hierbij een belangrijke technische en inhoudelijke bijdrage en bent de spil tussen gebruiker en leverancier. Na de implementatie word jij de beheerder die samen met de Product Owner medeverantwoordelijk is voor het verder doorontwikkelen van deze applicaties. Je brengt de behoefte in kaart en zorgt samen met jouw team, gebruikers en leveranciers voor een afgestemde en tijdige realisatie. Je houdt de gebruikers goed op de hoogte van problemen, oplossingen en wijzigingen.

Naast jouw rol als functioneel geweten zorg jij er ook voor dat de applicaties goed worden ingericht en aansluiten op de applicatie-architectuur. Jij snapt hoe telefonie en de verschillende systemen van het Contact Center in elkaar grijpen, en kunt daarmee een bijdrage leveren aan het oplossen van problemen en benutten van nieuwe ontwikkelingen in het contact met klanten. Vanuit jouw kennis van techniek én functionaliteit zie je de (on)mogelijkheden en weet kortcyclisch verbeteringen te realiseren.

Het team

Als functioneel applicatiebeheerder kom je bij ons te werken in een zelf-organiserend multidisciplinair team dat de doorontwikkeling en het beheer van onze kanalen verzorgt (website, mijn-omgeving, selfservice, chat, Contact Center Software, CRM). We zijn creatief en denken in mogelijkheden en oplossingen. De sfeer binnen ons team is informeel en op samenwerking gericht, zowel binnen het team als met onze leveranciers. We zijn op zoek naar iemand die er energie van krijgt om binnen een klein team samen waarde toe te voegen voor onze Contact Center collega’s en de klanten van Dunea!

Standplaats: Zoetermeer

Contracturen: 32-40 per week

Wat vragen we van jou?

Je bent een flexibele, leergierige functioneel applicatiebeheerder met een agile mindset. Je zoekt graag de verbinding met andere teams en afdelingen. Je weet goed te achterhalen wat er speelt en hebt snel overzicht over processen. Je krijgt energie van het oplossen van problemen en weet ook goed hoe je verwachtingen moet managen wanneer dit bijvoorbeeld niet of niet tijdig lukt. Het doorgronden van de achterliggende techniek is een tweede natuur.

Voldoe je daarnaast aan onderstaande functie-eisen? Dan ontvangen we graag jouw sollicitatie op deze vacature!

  • Je hebt een relevante afgeronde hbo-opleiding, zoals informatiekunde;
  • Je hebt minimaal 3 jaar ervaring als functioneel applicatiebeheerder;
  • Je snapt gebruikers(interactie) én hebt begrip en interesse voor de techniek die hierachter schuilgaat;
  • Je hebt ervaring met Contact Center Software en/of met CRM van Microsoft Dynamics.

Jij verdient

  • Een salaris van minimaal €2.775,- en maximaal €3.967,- (schaal 9) op fulltime basis. Bovenop het maandsalaris krijg je iedere maand een bedrag (het Flexibel Arbeidsvoorwaarden Budget) van minimaal €613,55,- en maximaal €877,10 (Dit is 22,11% van je maandsalaris, inclusief vakantiegeld en eindejaarsuitkering);
  • Een goede pensioenregeling via ABP-middelloon, met keuzepensioen, arbeidsongeschiktheidspensioen en nabestaandenpensioen;
  • Een centraal gelegen, modern kantoor in Zoetermeer met openingstijden van 7 uur tot 19 uur met goede bereikbaarheid per openbaar vervoer en ruime parkeergelegenheid. Ons kantoor grenst direct aan station Zoetermeer en aan de A12;
  • Naast de 25 vakantiedagen krijg je bij ons 52 uur inzetbaarheidsbudget (op fulltime basis, om in te zetten als vrije tijd, om te verkopen of om te sparen) en de mogelijkheid om nog eens 30 extra vakantiedagen bij te kopen;
  • Een iPhone;
  • Een fit & vitaal ruimte; een ruimte om te ontspannen en zowel mentaal als fysiek in beweging te zijn, waar onze vitaliteitscoaches tot je beschikking staan;
  • De tijd en middelen om je te ontwikkelen op zowel persoonlijk als professioneel vlak;
  • Diverse vergoedingen (zoals tegemoetkoming in sportabonnement en reiskostenvergoeding);
  • Een contract voor 1 jaar met uitzicht op een vast dienstverband.

Kijk voor een uitgebreide omschrijving van onze arbeidsvoorwaarden op: https://www.dunea.nl/over-dunea/werken-bij/dunea-als-werkgever/arbeidsvoorwaarden

Voel je de energie?

Enthousiast geworden bij het lezen van deze vacature? Wij kijken uit naar jouw sollicitatie! Laat je cv bij ons achter via de ‘Solliciteer’ button!

Voor meer informatie over de inhoud van deze vacature kun je contact opnemen met Rebecca van Es, via r.es@dunea.nl of bel 06-57568557. Voor meer informatie over de sollicitatieprocedure kun je contact opnemen Matthijs van der Linden, Corporate Recruiter, via 06-57078811 of m.linden@dunea.nl.

NB. Deze contactgegevens zijn bedoeld voor vragen van kandidaten en niet voor commerciële doeleinden.

Ons selectieproces voor deze vacature bestaat uit twee selectiegesprekken met onder andere collega’s uit het team en de divisiemanager. Het aanvragen van een VOG maakt deel uit van de selectieprocedure. We houden ons bij de gesprekken aan de richtlijnen van het RIVM en kunnen indien gewenst de gesprekken op afstand voeren.

Lead Mendix Developer

by Berry Zwets

We kopen geen applicaties meer, we ontwikkelen ze zelf. Onze studenten en collega’s verdienen de best functionerende en moderne apps, die 24-7 veilig werken. Daar kom jij in beeld.

Mooi werk

Op jouw bord ligt de ontwikkeling van apps voor docenten, studenten en medewerkers. En de studenten zijn jouw grootste uitdaging. Zij zijn kritisch en willen de nieuwste technologieën en mobile/native apps. Aan jou de taak om daaraan te voldoen. Dat doe je niet alleen. Je werkt in een scrumteam, samen met een Product Owner, Scrum master, Tester, UX Designer en meerdere collega Developers. Samen brengen jullie concepten en ideeën tot leven in Mendix. Met jouw ervaring vertaal je de behoeftes van de Product Owner naar een Mendix oplossing. Ook voor het opstellen van een user story draai jij je hand niet om.

Nieuwe talenten kunnen rekenen op jouw begeleiding en coaching hierin. Jij zorgt voor een passend opleidingstraject voor junior developers en bent aanspreekpunt voor vragen vanuit jouw Mendix collega’s. 

We hebben een Developersgilde met maar liefst 15 Developers, waarbinnen we kennis en de nieuwste ontwikkelingen delen. We werken met interne en externe medewerkers, ervaren en junior, dus dat is een mooie mix! We werken met een vast team op een vaste locatie aan verschillende projecten. Heb jij een goed idee, dan krijg je de ruimte om dit uit te werken. Ook plezier staat regelmatig op de agenda: met wat tafelvoetbal of een borrel.

Professionele en persoonlijke ontwikkeling en groei staat bij ons hoog in het vaandel. Er is veel ruimte om cursussen en trainingen te volgen zodat jij je verder kan ontwikkelen. 

Omdat we steeds meer apps gaan ontwikkelen zijn we op zoek naar meerdere Mendix developers, zowel op lead, senior en medior niveau. 

Jouw plek als Lead Mendix Developer binnen Avans

Bij Avans zijn we ambitieus en willen we vooruit. Zo werken we aan gepersonaliseerde leerroutes voor studenten. Binnen ICT werken we met zo’n 150 collega’s. Met 100 collega’s ontwikkelen we dé ICT-organisatie van de toekomst. Op onze ambitiepagina lees je hier meer over. Digitalisering en flexibilisering zijn onze toverwoorden. Zo ontwikkelen we bijvoorbeeld innovatieve apps, beheren we de omgevingen en houden we de IT secure. Wat je ook gaat doen binnen ICT; je maakt impact, voor heel Avans.

Onderling zit de sfeer er goed in. We helpen elkaar verder en denken met elkaar mee, met enthousiasme en gedrevenheid. Dat levert ons wel de titel ‘beste werkgever in niet-ICT-organisaties – hogescholen’ op volgens Computable. Mooie prestatie toch?

We bieden je

Een omgeving waar je de vrijheid krijgt om dingen te ontdekken en te verbeteren; zo halen we het beste uit je. We faciliteren je in jouw continue ontwikkeling, waarmee jij vervolgens bijdraagt aan onze verdere vakinhoudelijke en technische professionalisering. Verder bieden we je:

  • Een salaris van minimaal € 2.845,48 tot maximaal € 5.026,85 bruto bij een fulltime aanstelling. Dit is schaal 10 of 11 van de cao hbo. Inschaling is afhankelijk van je werkervaring.
  • Een eindejaarsuitkering, die gelijk is aan een 13e maand.
  • Deze functie betreft een vaste formatieplek. We starten met een aanstelling voor 1 jaar.
  • Veel vrijheid in je baan met de mogelijkheid om vanuit huis te werken.
  • Maar liefst 50 vrije dagen als je 40 uur per week werkt.
  • Een contract als (beleids)adviseur, dit is de officiële naam van de functie. 

Jij past bij ons

Je enthousiasme over de mogelijkheden van Mendix werkt aanstekelijk; je collega’s horen dan ook graag je ideeën. Binnen het scrumteam doe je mee aan het volledige scrumproces. Verder heb je:

  • Minimaal 3 jaar Mendixervaring en heb je de Mendix Advanced Level certificering (of wil je dit halen).
  • Ervaring met QA (reviewen/verbeteren van bestaande applicaties).
  • De drive om junior ontwikkelaars te begeleiden en te enthousiasmeren door het delen van je kennis.
  • Al kennisgemaakt met REST integraties en Microsoft Azure.
  • Aanvullende technische kennis van Java, JavaScript, HTML, CSS en databases.

Vernieuwend Avans

Groot, maar kleinschalig. Betrokken. Persoonlijk. Dat is Avans. Hier kun je jezelf zijn. Je krijgt met jouw unieke ideeën en inzichten bij ons alle ruimte. Dat past bij ons lerende en ondernemende karakter. We bieden optimaal flexibel onderwijs in co-creatie met het werkveld. En we veranderen continu mee met de wereld om ons heen. We willen steeds meer maatwerk aanbieden, waarbij studenten gedeeltelijk zelf hun eigen leerroute bepalen. Dat is onze Ambitie voor 2025. Ontdek Avans als werkgever via deze verhalen.

Draag bij aan onze Ambitie

Zie je een mooie rol voor jezelf in het nóg verder professionaliseren van ons onderwijs? Solliciteer dan via de ”Solliciteer” button. Vertel ons in je motivatie waarom jij zin hebt in deze uitdaging. Heb je inhoudelijke vragen? Neem dan contact op met Jeffrey Janssen (CTO) via jb.janssen@avans.nl. Wij doen ons best om je binnen 2 weken een update te geven over jouw sollicitatie. We zijn op zoek naar meerdere ervaren Mendix developers. We wachten dus niet met reageren op jouw sollicitatie tot de vacature gesloten is. 

DevOps Engineer

by Berry Zwets

Mendix is on a mission to enable anyone in any organization – from the marketing coordinator to the software developer to the CEO – to create things that are transformational for their company.  We are fundamentally reinventing the way applications are created and we’re reinventing the future of software development.  Sounds ambitious, right?  We agree.

Not to brag, but nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications.  Thousands of our customers use our platform to delight their clients and empower their employees. It’s no surprise that we’re a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $21 billion by 2022.  Ok, maybe we did want to brag a little.  But we’re proud of what we’ve accomplished…and…we’re humble enough to admit that we need you to make us even more effective.

Our team is responsible for the infrastructure, services and CI/CD setup used for Mendix Studio and Mendix Studio Pro product development.

We are looking for a skilled DevOps engineer who has strong practical troubleshooting skills, advanced overall systems knowledge, public clouds, provisioning tools and programming/templating languages.

You’ll help drive digital innovation by:

  • Improving the reliability of our systems and automating common procedures.
  • Developing our CI infrastructure (and the associated services) to improve our release process.
  • Conquering technical challenges by finding innovative solutions. You’ll have the opportunity to harness all your skills to make a difference in your role.

You’re the innovator we need if you have experience with:

  • Advanced troubleshooting skills
  • Low-level knowledge of systems (Linux, GNU tooling), networking (OSI model, DNS, routing) and virtualization vs containerization
  • Programming experience with Bash/Python, templating languages (Jinja/gotemplate) and Git
    High level abstractions for system configuration and management
  • Public clouds; AWS/Azure/GCP (we use AWS)
  • Containerization; Kubernetes, Docker
  • Configuration tools and frameworks (Terraform/Ansible/Helm/)
  • Other things we value are; security awareness, release engineering, CI/CD principles and ideas, and monitoring and alerting

Our Guiding Principles

While we live on different continents, speak different languages, and work on different things, we are bound by our “MendixBlue” guiding principles.  Being “MendixBlue” means that you live the culture, and you consistently improve it as we grow.  It’s kind of a big deal.

We put the customer first.  Without our customers, we have no business.  So, if you act in the best interest of our customers, always…you belong here.

We think big. We work to have a meaningful, lasting impact on the world.  So, if you aim high and think long term…you belong here.

We innovate.  We want to be what happens next.  So, if you ask “what if?” and work to find a way or make one…you belong here. 

We nurture talent.  We look, not just at the sum of what an individual has done, but at the potential of who they can be.  So, if you’re up for learning from your failures…you belong here.

We hear every voice.  Inflated egos don’t last here, humility does.  So, if you share credit and ensure that the best ideas win – regardless of who they come from…you belong here.

We own it.  If something needs doing, we do it. So, if you focus on the outcome, and take initiative to get it done…you belong here.

We have fun.  We use laughter as a common language.  We can ask for help and we’re happy to give it.  So, if you find joy and purpose in what you do…you belong here.

Make your career at Mendix.

There are precious few jobs that let you create the future. But you’ll find one at Mendix. We are at a pivotal time in our company’s existence: where rapid growth meets stable funding.  This is the time for industrious people to raise their hands to solve the next generation of problems. Mendix is a place where ambitious people can thrive; where you can identify an issue, propose a solution, and build the structure to make it happen.

Important to know: Mendix is a Siemens business, which means we’re backed by the resources and stability of one of the world’s largest and most forward-looking enterprises. Think: job security.

Since our company was founded in 2005, our aim has been to create a great work environment for people at all stages in their careers. That’s why we are so pleased and honored that we were rated a top Cloud Computing Company to work for in 2019, based on feedback from our employees on Glassdoor. With offices in the Netherlands, the UK, Germany, and the US, (and more coming), we provide an international playground to truly impact the world through low-code.

 

Senior Java Developer – Identity Services

by disadmin
Mendix is on a mission to enable anyone in any organization – from the marketing coordinator to the software developer to the CEO – to create things that are transformational for their company.  We are fundamentally reinventing the way applications are created and we’re reinventing the future of software development.  Sounds ambitious, right?  We agree.
Not to brag, but nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications.  Thousands of our customers use our platform to delight their clients and empower their employees. It’s no surprise that we’re a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $21 billion by 2022.  Ok, maybe we did want to brag a little.  But we’re proud of what we’ve accomplished…and…we’re humble enough to admit that we need you to make us even more effective.
Mendix is a visual, model-based IDE to create mobile & web apps. On top of this, our platform supports cloud deployment, feedback & collaboration and reusable components via our app store. As a result, Mendix is the fastest and easiest way to create and continuously improve mobile and web apps at scale.
The Identity Services team strives to offer a strong foundation so that developers and end-users can enjoy frictionless authentication and authorization across the whole Mendix platform.
Digital identity is the corner stone for all new offerings in the digital world. Giants as Facebook & Google are trying to dominate this space by expanding aggressively, who haven’t signed into an app using their identity provider? At Mendix we understand the value of digital identity and have a team fully focused on having a best in breed solution. Our solution will be fundamental for the experience of millions of Mendix application users. Not only for how they access applications, but how they can interact and get value out of complete app landscapes. Be part of this exciting self-steering team and shape how any user can be wow-ed in an app landscape.

You’ll be the developer we need if you have:

    • The “right tool for the job” mentality
    • Knowledge about oAuth2.0 and/or OpenID Connect and/or SAMLExperience with creating high availability services
    • Knowledge about JWT’s, scopes, encryption and digital signatures
    • A security focussed mindset
    • Knowledge or working experience with other languages like Java and/or PythonExperience working in Agile environments
    • Passion for technology and have strong problem-solving and analytical skills
    • Ambition to continuously strive to improve yourself and your work
Our Guiding Principles
While we live on different continents, speak different languages, and work on different things, we are bound by our “MendixBlue” guiding principles.  Being “MendixBlue” means that you live the culture, and you consistently improve it as we grow.  It’s kind of a big deal.
We put the customer first.  Without our customers, we have no business.  So, if you act in the best interest of our customers, always…you belong here.
We think big. We work to have a meaningful, lasting impact on the world.  So, if you aim high and think long term…you belong here.
We innovate.  We want to be what happens next.  So, if you ask “what if?” and work to find a way or make one…you belong here.
We nurture talent.  We look, not just at the sum of what an individual has done, but at the potential of who they can be.  So, if you’re up for learning from your failures…you belong here.
We hear every voice.  Inflated egos don’t last here, humility does.  So, if you share credit and ensure that the best ideas win – regardless of who they come from…you belong here.
We own it.  If something needs doing, we do it. So, if you focus on the outcome, and take initiative to get it done…you belong here.
We have fun.  We use laughter as a common language.  We can ask for help and we’re happy to give it.  So, if you find joy and purpose in what you do…you belong here.
Make your career at Mendix.
There are precious few jobs that let you create the future. But you’ll find one at Mendix. We are at a pivotal time in our company’s existence: where rapid growth meets stable funding.  This is the time for industrious people to raise their hands to solve the next generation of problems. Mendix is a place where ambitious people can thrive; where you can identify an issue, propose a solution, and build the structure to make it happen.
Important to know: Mendix is a Siemens business, which means we’re backed by the resources and stability of one of the world’s largest and most forward-looking enterprises. Think: job security.
Since our company was founded in 2005, our aim has been to create a great work environment for people at all stages in their careers. That’s why we are so pleased and honored that we were rated a top Cloud Computing Company to work for in 2019, based on feedback from our employees on Glassdoor. With offices in the Netherlands, the UK, Germany, and the US, (and more coming), we provide an international playground to truly impact the world through low-code.

IT Servicedesk Medewerker

by disadmin

In deze functie krijg je de vrijheid om mee te denken, initiatieven te nemen, input te geven om de dienstverlening te verbeteren en samen het team op hoger niveau te brengen!

WAT GA JE DOEN?

Je bent het eerste aanspreekpunt voor de dienstverlening van Information Service aan de collega’s van TNO. Je wordt nadrukkelijk gevraagd om mee te denken, initiatieven te nemen en input te geven om de dienstverlening te verbeteren en gezamenlijk het team op een hoger niveau te brengen. Ook bieden we je de mogelijkheid om jezelf te ontwikkelen

Het registreren en behandelen van meldingen die worden aangeboden via telefoon, mail en het Self Service Portal (incidenten, problemen en wijzigingsverzoeken).

Meldingen zelf oplossen (skilled servicedesk), gebruikers alternatieven bieden, status van meldingen doorgeven en eventueel de melding doorverwijzen naar andere gespecialiseerde oplosgroepen binnen TNO of onze partners. Daarnaast beheer jij de FAQ’s, kennisbank en indien nodig start en monitor jij de escalatieprocedure.

WAT VRAGEN WIJ VAN JOU?

  • Een afgeronde MBO opleiding (niveau 4).
  • Certificering MD100 of gelijkwaardig niveau is een pré.
  • Aantoonbare ervaring als servicedesk-medewerker en met het werken volgens protocollen / scripts (dit mag tijdens je studie zijn).
  • Kennis van kantoorautomatisering.
  • Begrip van en voor de beleving van gebruikers met een IT-vraag of -probleem.
  • Flexibiliteit om te werken in Shift diensten tussen 7.00 en 19.00 uur.

Wat je nog meer in huis hebt?

  • Je bent proactief en klantvriendelijk.
  • Je hebt uitstekende communicatieve vaardigheden in zowel de Nederlandse als de Engelse taal.
  • Je bent in staat om de problemen die binnenkomen goed te begrijpen, accuraat te verwerken en de juiste actie hieraan te verbinden.
  • In tijden van drukte weet jij je goed staande te houden.

WAT MAG JE VAN JE WERKOMGEVING VERWACHTEN?

De servicedesk is onderdeel van de stafafdeling Information Services en bestaat uit een team van 9 medewerkers die samenwerken met de overige teams en afdelingen van TNO.

Tevens stimuleren wij je om je zelf te ontwikkelen, on the job maar ook d.m.v. opleidingen. Deze ontwikkeling vind je ook terug in onze IT omgeving. Zo vind je bij ons vrij snel nieuwe omgevingen, zoals onlangs de update naar Windows 10.

Bij TNO innoveren we voor een gezonder, veiliger en duurzamer leven. En voor een sterke economie. Sinds 1932 ontwikkelen wij kennis en technologie voor het algemeen belang. We vinden elkaar in verwondering en vindingrijkheid, en we zijn gedreven om grenzen te verleggen. Voor jouw talent en ambitie is er alle ruimte en ondersteuning. Je werkt samen met mensen die aan je gewaagd zijn, die jou inspireren én van jou willen leren. Onze state-of-the-art-faciliteiten zijn er om jouw visie te verwezenlijken. Wat je bij TNO doet, doet ertoe: impact maakt het verschil. Want met elke innovatie draag je bij aan het leven van morgen. Lees meer over TNO als werkgever.

WAT KAN TNO JE BIEDEN?

Uitdagend én afwisselend werk. En volop kansen, want bij TNO heb je grotendeels zelf de regie over je carrière. Naast een bruto maandsalaris tussen de € 2000,- en € 3000,- (afhankelijk van je kennis en ervaring), vakantiegeld en een dertiende maand, krijg je alle mogelijkheden om jezelf te ontwikkelen. Misschien wil je doorgroeien richting werkplekbeheer of ontwikkel jij je liever richting applicatiebeheer. Daarnaast kun je bij TNO een ‘menu’ aan arbeidsvoorwaarden samenstellen dat bij jouw persoonlijke situatie past. Wat je ook mag verwachten:

  • Uitzicht op een vast dienstverband.
  • Een uiterst professionele, innovatieve werkomgeving, met topexperts als collega’s.
  • 28 vakantie- en 5 atv-dagen (bij een fulltime dienstverband).
  • Een goede pensioenregeling.
  • De mogelijkheid om part-time te werken (36 uur).
  • Flexibele werktijden en de mogelijkheid om thuis te werken.
  • Mogelijkheid om cursussen, opleidingen en workshops te volgen en congressen te bezoeken, en coaching als je daar behoefte aan hebt.
  • Toegang tot de leuke (online) activiteiten van Jong TNO.

Lees hier uit welke arbeidsvoorwaarden je kunt kiezen.

HOE ZIET HET PROCES ERUIT?

Deze sollicitatieprocedure kent een tweetal gespreksrondes. Een referentiecheck is onderdeel van de procedure. En afrondend bespreken we in een interview de arbeidsvoorwaarden. We streven ernaar dit binnen 4 weken af te ronden.

Voor deze vacature is het noodzakelijk dat de AIVD een VGB afgeeft na het uitvoeren van een veiligheidsonderzoek. Kijk voor meer informatie op de website van de AIVD.

HEEFT DEZE VACATURE IETS BIJ JE LOS GEMAAKT?

Dan zie ik je sollicitatie graag tegemoet via de ‘Solliciteer‘ button!

Mocht je nog vragen hebben dan kun je contact met ons opnemen.

Experienced Software Engineer for 3D printing of large metal parts

by disadmin

About RAMLAB

Our mission at RAMLAB is to create a world where large metal parts are manufactured on demand using Wire Arc Additive Manufacturing (WAAM). We are developing cutting edge technology including hardware and software to achieve this mission. Our work sets new standards and records both in the academic as well as in the industrial world.

Team and role overview:

RAMLAB is looking for a talented software engineer to join our growing software development team composed of software, automation and computer vision engineers who work closely with our material scientist/welding engineers. This position will help build high quality, scalable software that is at the core of our autonomous Wire Arc Additive Manufacturing (WAAM) based 3D printing cells, employing welding robots equipped with various sensors.

The mission/outcomes and objectives:

Our mission is to manufacture and repair metal parts on demand, in a highly automated manner. This means that you will be building proprietary, innovative and maintainable software that runs in real-time, and stores and analyzes live streaming data from multiple sensors in order to keep the printing process running 24/7 through smart monitoring and control. You will be involved in many exciting research topics and engineering developments!

Candidate profile:

You have ideally built data acquisition, monitoring and control systems that are robust and maintainable.

At RAMLAB, you will contribute to building out and maintaining software that is critical to our autonomous 3D printing process. This role requires that you are able to follow agile development practices and understand how to implement quality software that is continuously integrated and deployable to our production cells. You are excited to solve complex problems to which you can offer elegant solutions.

Minimum required skills and competences

  • Bachelor’s degree in Computer Science, or other related field, and experience in software development through work, engineering projects and/or hobbies
  • Experienced in designing and building (real-time) control systems
  • Affinity with hardware/industrial robots and a strong drive to ‘make stuff work’
  • Experience in C++, Python and object oriented programming
  • Experience with data visualization and building user interfaces
  • Experience with Continuous Integration and Agile Development
  • Excellent English communication skills

Preferred skills and competences

  • Master degree in Computer Science, or other related field
  • Experience with multiple object oriented programming languages and scripting languages
  • Experience with big data technologies
  • Experience with data distribution systems
  • Experience with database technologies, including administration/configuration
  • Experience with industrial robots

What we offer:

We are building an international ambitious team, at an inspiring location. We offer a good salary and flexible working hours.

Procedure:

Do you recognize yourself in this job description?

Send your CV and cover letter via the ‘Apply’ button.

Partner manager

by disadmin

Every company has a mission. At Accruent, ours is to fundamentally change the way organizations run their built environment. By delivering data-led intelligence, Accruent can transform the way people and systems work together and help them drive the business forward. We’re mission ready.

Are you? Because our International Channel Sales team is looking for a:

Partner Manager – Location: Hoofddorp, the Netherlands

What are your responsibilities:

As Partner Manager, your responsibilities will be designing and executing our Partner Program, together with our partners, while developing strong relationships, growing our market footprint and driving revenue and growth. You will facilitate alignment between partner organizations and our internal sales and marketing team to develop objectives, strategies and manage them throughout the partner lifecycle. You will always have a focus on further developing our partners, so that we can grow our footprint, whilst identifying new opportunities in both existing and new partner accounts.

But what type of daily activities should you think of?

Based on the agreed Partner Program, you’ll support the partner in developing joint activities;

You will join our partners in customer/prospects meetings for presentations and negotiations where you will represent Accruent and the partner. When needed you will onboard new partners and you will conduct sales training. Other than that, you will proactively assess, clarify, and validate our partner’s needs, and ensure that our partners are compliant with our agreements. All of the above, while tracking performance objectives, forecasts, and reports.

In this role, you will be mainly responsible for positioning Accruent’s Meridian and Maintenance Connection solution and will be responsible for the Benelux, UK, and Pacific region. As Partner Manager, you will report directly to the Director of Channel Sales.

What we offer:

We offer you a great opportunity in which you will work together as one team, with people all over the world and get the chance to contribute to the success of our customers and Partners. It will be your time to develop and grow in an innovative, dynamic, and fast-moving environment, where you’ll receive a competitive remuneration package, but most importantly the opportunity to build your own success. We at Accruent, create an environment where there is room for ideas and initiatives, experiences are impactful, and talent is developed. Currently, all our employees are working from home, due to the COVID-19 situation. Once we are allowed to, you will be working in our fully refurnished modern new office in Hoofddorp and you are expected to travel 25% of your time to our international Partners and their customers.

What you bring to the table:

You are driven by success and are an experienced professional with at least 3 years of experience and a proven track record of building and maintaining client relationships within SaaS both via direct and Channel/Partner Sales. You have an entrepreneurial mindset and can engage effectively with all levels both internally and externally.

Your previous experience in negotiations and customer-facing presentations will, together with your strong verbal and written communications skills in both English and Dutch, help you to be successful. Ideally, you already have experience with Salesforce and have experience in the heavy asset/manufacturing industry. If you additional bring a Bachelor degree in Business, Marketing, Sales or related that would be a plus.

Due to the international character of our hiring team, we kindly ask you to apply in English.

ABOUT ACCRUENT

Accruent is a global software company that helps organizations achieve superior performance by transforming how they manage their physical resources. Its innovative, industry-leading cloud-based software and services enable organizations to optimize all stages of real estate, facilities and asset management, from capital planning through to IoT-based monitoring and control. With a proven track record across two decades, Accruent has created the only integrated SaaS-based framework and reporting platform for full lifecycle physical resource management. More than 7,000 global customers depend on Accruent solutions to drive out hidden costs, extend asset lifecycles, protect their brands, ensure compliance and deliver on the missions of their organization. Headquartered in Austin, Texas, Accruent serves a wide range of industries in 149 countries around the world. For more information, visit accruent.com.

All employment offers are made contingent upon the successful completion of a background check. A background check may include: verification of education and past employment, criminal background reports, motor vehicle driving records, or reference checks. The company is the sole determinant of a successful background check. Assessment may be part of the application process.

Manager, Global Technical Support

by Berry Zwets

Responsible for overseeing a team of engineers in the Global Technical Support organization, who are engaged in providing assistance to customers and partners in technical issue identification and resolution. Specializes in high-end, Enterprise level support of customers or channel partners with advanced support needs. Establishes staff schedules for queue coverage and individual or group training sessions. Conducts regular 1:1 and team meetings to evaluate individual and team performance, and facilitates development of proficiency in both technical skills and general customer service skills.

Responsibilites

  • Delivery of superior-level service to end-user customers, and functioning as point-of-contact for escalated issues to ensure appropriate response and focus of support teams.
  • Regularly participating in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery.
  • Conducting regular team meetings and performance discussions with support engineers.
  • Interacting with regional and corporate management on matters between functional areas or customers and the company.
  • Tracking, monitoring and reporting on department operations, and closely manages critical customer accounts to develop path to issue resolution.
  • Monitoring both the Virtual Call Center and Salesforce to ensure support engineers are following the call priority flow and maintaining an available phone status, documenting the issues well, and following cases through to efficient and effective resolution.
  • Assigning and managing projects based on new product releases, call related issues and/or training needs within the organization.  Tracks projects and initiates documentation based on project successes.

Requirements:

  • Must possess a Bachelor of Science in Computer Information Systems or equivalent experience.
  • At least 3 years of management experience in a technical support environment, with advanced customer interaction skills.
  • Previous account management or account executive skills desired, with ability to organize and track multiple projects.
  • Effective leadership experience required, with goal setting and action plans for career development on a team and individual basis.
  • Must exhibit effective customer service attitude and be able to lead a team in resolving difficult customer situations.
  • Must utilize exemplary verbal and written communication skills when dealing with customers and business partners.
  • Must have at least two years of experience as a Technical Engineer
  • Technically sound, able to lead and participate in technical discussions and work on basic technical cases when required

Qualifications and Experience

  • Skilled in leading and motivating talented support engineers.
  • Project management experience or background, with experience in managing multiple projects and priorities.
  • Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills.
  • Ability and comfort in dealing with difficult employee or customer issues, and in ensuring positive interactions even when message content is difficult or critical.
  • Must be motivated by challenges and be able to offer multiple solutions for a problem.
  • Proven track record of identifying and developing innovative enhancements to Support process and methodology.
  • Able to develop individual and team objectives to contribute positively to organizational goals and direction.
  • Proven ability to formulate and coordinate solutions to issues in cooperation with multiple functional areas.
  • Proven ability to work in a fast-paced environment and use judgment in handling customer calls and providing technical assistance.
  • Ability to effectively present complex technical material that is tailored to the target audience at large venues.
  • Ability to effectively present tailored materials to executive level management
  • Practices effective and appropriate communication skills, providing valuable feedback and constructive criticism when needed.
  • Knowledge of call center processes and terminology.
  • Exhibits empathy and consideration for all ideas and suggestions provided by peers and subordinates alike, and provides opportunities for open discussion and evaluation of those ideas.Additional European language skills are highly desired (preferable Spanish, French, Italian, German)
  • Technical skills in Linux, Virtualisation, Networking and Storage are big plus

Staff Product Designer

by Berry Zwets

We are looking for an experienced user experience designer to join our global team. As part of a highly collaborative group of creative problem solvers with a passion for innovation, you will build intuitive, beautiful, and meaningful products in the space of cloud computing. In this role you will collaborate with cross-functional product teams across the globe to create experience led, end to end stories. You must be comfortable engaging with customers, partners, and internal teams in both small and large group settings. 

Responsibilities

  • Closely collaborate with the product management and engineering teams to identify product vision and goals
  • Partner with user experience researchers to talk directly with customers to understand their needs, goals, and motivations
  • Conceptualize and define an end to end design strategy that supports customer needs and business goals. Ideate detailed stories and user flows illustrating the solution
  • Closely collaborate with a geographically diverse design team to co-design while ensuring consistency across the suite of products and services
  • Advocate user needs throughout the development lifecycle in an agile, iterative environment to ensure problem : solution fit
  • Verify and improve on designs through reviews, validations and formal usability testing with end users
  • Become a subject matter expert with the ability to understand the latest architecture, technology, solution, and market trends as well as competitive offerings related to cloud computing 

Skills

  • Defining end to end workflows and analyzing user flows
  • Skills in interaction design with a solid command of user centered design process
  • Ability to tell simple user stories illustrating solutions
  • Team player in a high achievement-oriented environment
  • Excellent oral and written communication, presentation, and analytical skills
  • Agile, adaptable, and capable of delivering new products and features
  • Comfort working with developers in the presentation layer
  • Experience in working with tools such as Figma, Sketch, and Adobe Creative Suite
  • Experience with user research
  • Good aesthetic sense
  • Strong prototyping skills desired
  • Online portfolio

Education

  • Master’s degree in Design, HCI or related field from reputable design institutes or equivalent experience

Experience

  • Experience in user experience and interaction design for web applications or services
  • Background in user-centered design principles across desktop, mobile, and web platforms
  • Aptitude for designing large-scale web-based applications.
  • Experience with designing SaaS services is a plus

Design at VMware:

We are a dedicated team that moves fast, upholds design quality, values consistency and simplicity, and focuses on customers and their needs. We work together and value “we” over “me”. We believe in inclusion both within our team and in the way we build products and make that clear in the way we hire, design, and execute. We value growth and encourage, not just respect, our differences. We’re the organization to “get it done” together. We’re not afraid to make new mistakes, learn from them, and grow together as a team and an organization.

We love what we do and build products that are used by hundreds of thousands of productive individuals and organizations around the world.

This position is eligible for TanzuChallenge referral campaign

EMEA Senior Proposal Analyst (English + Italian or Dutch fluency)

by Berry Zwets

Department Description:

The Government Practices team in Salesforce’s Public Sector Business Unit is a growing and cross-functional team. We deliver efficient, proactive, and innovative operational processes, standardization and operational execution for new programs/products, and new go-to-market strategies supporting the growth of the Global Public Sector organization.

What we are looking for:

Love being part of a front-line business unit working collaboratively with sales and technology leaders to help drive revenue in a supporting role? Ti piacerebbe lavorare In stretta collaborazione con i responsabili commerciali e tecnici dell’azienda per contribuire a far crescere il business?

We are seeking a dynamic proposal professional responsible for supporting the coordination and content response development of public sector tenders, requests for information (RFIs), requests for proposals (RFPs), and other public sector procurement documents and unsolicited proposals for SaaS/PaaS solutions. Stiamo cercando un manager dinamico per un team in crescita, responsabile del coordinamento e dello sviluppo dei contenuti richiesti dalle gare d’appalto nel settore pubblico, richieste di informazioni (RFIs), Richiesta di Offerta (RFPs) e altri possibili documenti e/o proposte per soluzioni SaaS/PaaS.

Role Description:

We are looking for a talented, hardworking, bilingual individual (English + Italian or Dutch) with great energy, leadership, and initiative to provide RFx best practices that value the time, skills, and experience of all the resources needed to prepare superior RFx submissions in support of EMEA and other public sector government customers in a shared services model. Work with a cross functional team of talented individuals to overcome the daily challenges faced with navigating our business processes including maintaining and refreshing RFx processes where needed, co-delivering training webinars to our growing EMEA sales teams, and co-developing learning assets in multiple languages. Curate relevant content in multiple languages to support RFx responses and act as a knowledge repository for go to market activities. Work with Sales team and Business Development to pre-position and seed RFx process to influence customer perception, improve RFx win rate, and avoid RFP process. This role requires equal parts organization, attention to detail, problem analysis and resolution, knowledge of the procurement process in the public sector marketplace, and ability to simultaneously handle a variety of requests/projects across a broad spectrum of topics with differing priority levels and deadlines. The ideal candidate must be customer service-oriented, able to work independently, comfortable operating with a high sense of urgency and agility, enthusiastic about working in one of the fastest growing divisions within Salesforce, and driven to succeed within the demands of a fast-paced, high-growth and dynamic environment.

Your Impact:

Success will be measured by initiatives outlined in your yearly V2MOM (a very transparent goal setting system everyone at Salesforce uses). As one of the most innovative companies in the world, we are also expected individually to contribute to innovating in any area we work. Finally, we are an Ohana (family) culture organization and look to bring on great people who work well with others and love to celebrate success!

Responsibilities:

  • Be a subject matter expert for all processes unique to the public sector marketplace related to formal RFx responses and other proposals.
  • Responsible for supporting the coordination and content response development of public sector tenders, requests for information (RFIs), requests for proposals (RFPs), and other public sector procurement documents and unsolicited proposals for SaaS/PaaS solutions.
  • Develop bid/response plan and schedule for all phases of the response development process.
  • Manage/track all aspects of content preparation, revision, and submission; collaborate and coordinate inputs from sales, solution engineering, security, legal, and compliance teams; coordinate and communicate with responding partners where required; and coordinate internal content reviews with executive management and legal.
  • Structure, write, edit, and format all types of response content (general, functional, technical), tailoring the content around the customer requirements, in a creative, compelling, and compliant manner.
  • Participate in the development of written questions to seek clarification from procurement officials throughout the procurement process, and remain current on all amendments and modifications.
    Review and understand customer requirements. Conceptualize and write compelling response content using proposal boilerplate library and developing from scratch as required.
  • Help educate the Sales, Solution Engineering and other teams on the RFx process.
  • Create and manage RFx boilerplate content repository and library of completed responses in multiple languages.
  • Participate in developing and writing proposal win themes and executive summary sections.
  • Ability to multi-task and perform in a fast-paced environment, working with a sense of urgency.
  • Develop and share best practices with team members to enhance the quality and efficiency.
  • Build relationships and work cross-functionally with a diverse set of business partners.

Required Skills & Experience:

  • Fluent in speaking, writing, and reading English and Italian or Dutch
  • 5+ years of experience in a proposal development role selling products and services responding to government solicitations under a direct and indirect contracting model
  • Experience in the technology consulting industry in a technical writing role supporting responses for government organizations
  • Experience with technical writing for cloud Software-as-a-Service (SaaS), Platform as a Service (PaaS), or Infrastructure as a Service (IaaS) solutions.
  • Proficiency in the Microsoft Office Suite (Word, Excel, Power Point) and Google Suite (Gdocs, Gsheets, Gchat)
  • Self motivated to excel in a remote position collaborating effectively with a remote team; possess the ability to work in a fast paced environment with changing priorities and deadlines.

Highly Desired:

  • A broad knowledge of Salesforce applications is highly desired or transferable job experience for other, similar cloud-based solutions such as Microsoft or Oracle.
  • Proven experience with RFPio or similar proposal management software
  • APMP certification and/or PMP certification