IT Servicedesk Medewerker

by disadmin

In deze functie krijg je de vrijheid om mee te denken, initiatieven te nemen, input te geven om de dienstverlening te verbeteren en samen het team op hoger niveau te brengen!

WAT GA JE DOEN?

Je bent het eerste aanspreekpunt voor de dienstverlening van Information Service aan de collega’s van TNO. Je wordt nadrukkelijk gevraagd om mee te denken, initiatieven te nemen en input te geven om de dienstverlening te verbeteren en gezamenlijk het team op een hoger niveau te brengen. Ook bieden we je de mogelijkheid om jezelf te ontwikkelen

Het registreren en behandelen van meldingen die worden aangeboden via telefoon, mail en het Self Service Portal (incidenten, problemen en wijzigingsverzoeken).

Meldingen zelf oplossen (skilled servicedesk), gebruikers alternatieven bieden, status van meldingen doorgeven en eventueel de melding doorverwijzen naar andere gespecialiseerde oplosgroepen binnen TNO of onze partners. Daarnaast beheer jij de FAQ’s, kennisbank en indien nodig start en monitor jij de escalatieprocedure.

WAT VRAGEN WIJ VAN JOU?

  • Een afgeronde MBO opleiding (niveau 4).
  • Certificering MD100 of gelijkwaardig niveau is een pré.
  • Aantoonbare ervaring als servicedesk-medewerker en met het werken volgens protocollen / scripts (dit mag tijdens je studie zijn).
  • Kennis van kantoorautomatisering.
  • Begrip van en voor de beleving van gebruikers met een IT-vraag of -probleem.
  • Flexibiliteit om te werken in Shift diensten tussen 7.00 en 19.00 uur.

Wat je nog meer in huis hebt?

  • Je bent proactief en klantvriendelijk.
  • Je hebt uitstekende communicatieve vaardigheden in zowel de Nederlandse als de Engelse taal.
  • Je bent in staat om de problemen die binnenkomen goed te begrijpen, accuraat te verwerken en de juiste actie hieraan te verbinden.
  • In tijden van drukte weet jij je goed staande te houden.

WAT MAG JE VAN JE WERKOMGEVING VERWACHTEN?

De servicedesk is onderdeel van de stafafdeling Information Services en bestaat uit een team van 9 medewerkers die samenwerken met de overige teams en afdelingen van TNO.

Tevens stimuleren wij je om je zelf te ontwikkelen, on the job maar ook d.m.v. opleidingen. Deze ontwikkeling vind je ook terug in onze IT omgeving. Zo vind je bij ons vrij snel nieuwe omgevingen, zoals onlangs de update naar Windows 10.

Bij TNO innoveren we voor een gezonder, veiliger en duurzamer leven. En voor een sterke economie. Sinds 1932 ontwikkelen wij kennis en technologie voor het algemeen belang. We vinden elkaar in verwondering en vindingrijkheid, en we zijn gedreven om grenzen te verleggen. Voor jouw talent en ambitie is er alle ruimte en ondersteuning. Je werkt samen met mensen die aan je gewaagd zijn, die jou inspireren én van jou willen leren. Onze state-of-the-art-faciliteiten zijn er om jouw visie te verwezenlijken. Wat je bij TNO doet, doet ertoe: impact maakt het verschil. Want met elke innovatie draag je bij aan het leven van morgen. Lees meer over TNO als werkgever.

WAT KAN TNO JE BIEDEN?

Uitdagend én afwisselend werk. En volop kansen, want bij TNO heb je grotendeels zelf de regie over je carrière. Naast een bruto maandsalaris tussen de € 2000,- en € 3000,- (afhankelijk van je kennis en ervaring), vakantiegeld en een dertiende maand, krijg je alle mogelijkheden om jezelf te ontwikkelen. Misschien wil je doorgroeien richting werkplekbeheer of ontwikkel jij je liever richting applicatiebeheer. Daarnaast kun je bij TNO een ‘menu’ aan arbeidsvoorwaarden samenstellen dat bij jouw persoonlijke situatie past. Wat je ook mag verwachten:

  • Uitzicht op een vast dienstverband.
  • Een uiterst professionele, innovatieve werkomgeving, met topexperts als collega’s.
  • 28 vakantie- en 5 atv-dagen (bij een fulltime dienstverband).
  • Een goede pensioenregeling.
  • De mogelijkheid om part-time te werken (36 uur).
  • Flexibele werktijden en de mogelijkheid om thuis te werken.
  • Mogelijkheid om cursussen, opleidingen en workshops te volgen en congressen te bezoeken, en coaching als je daar behoefte aan hebt.
  • Toegang tot de leuke (online) activiteiten van Jong TNO.

Lees hier uit welke arbeidsvoorwaarden je kunt kiezen.

HOE ZIET HET PROCES ERUIT?

Deze sollicitatieprocedure kent een tweetal gespreksrondes. Een referentiecheck is onderdeel van de procedure. En afrondend bespreken we in een interview de arbeidsvoorwaarden. We streven ernaar dit binnen 4 weken af te ronden.

Voor deze vacature is het noodzakelijk dat de AIVD een VGB afgeeft na het uitvoeren van een veiligheidsonderzoek. Kijk voor meer informatie op de website van de AIVD.

HEEFT DEZE VACATURE IETS BIJ JE LOS GEMAAKT?

Dan zie ik je sollicitatie graag tegemoet via de ‘Solliciteer‘ button!

Mocht je nog vragen hebben dan kun je contact met ons opnemen.

Experienced Software Engineer for 3D printing of large metal parts

by disadmin

About RAMLAB

Our mission at RAMLAB is to create a world where large metal parts are manufactured on demand using Wire Arc Additive Manufacturing (WAAM). We are developing cutting edge technology including hardware and software to achieve this mission. Our work sets new standards and records both in the academic as well as in the industrial world.

Team and role overview:

RAMLAB is looking for a talented software engineer to join our growing software development team composed of software, automation and computer vision engineers who work closely with our material scientist/welding engineers. This position will help build high quality, scalable software that is at the core of our autonomous Wire Arc Additive Manufacturing (WAAM) based 3D printing cells, employing welding robots equipped with various sensors.

The mission/outcomes and objectives:

Our mission is to manufacture and repair metal parts on demand, in a highly automated manner. This means that you will be building proprietary, innovative and maintainable software that runs in real-time, and stores and analyzes live streaming data from multiple sensors in order to keep the printing process running 24/7 through smart monitoring and control. You will be involved in many exciting research topics and engineering developments!

Candidate profile:

You have ideally built data acquisition, monitoring and control systems that are robust and maintainable.

At RAMLAB, you will contribute to building out and maintaining software that is critical to our autonomous 3D printing process. This role requires that you are able to follow agile development practices and understand how to implement quality software that is continuously integrated and deployable to our production cells. You are excited to solve complex problems to which you can offer elegant solutions.

Minimum required skills and competences

  • Bachelor’s degree in Computer Science, or other related field, and experience in software development through work, engineering projects and/or hobbies
  • Experienced in designing and building (real-time) control systems
  • Affinity with hardware/industrial robots and a strong drive to ‘make stuff work’
  • Experience in C++, Python and object oriented programming
  • Experience with data visualization and building user interfaces
  • Experience with Continuous Integration and Agile Development
  • Excellent English communication skills

Preferred skills and competences

  • Master degree in Computer Science, or other related field
  • Experience with multiple object oriented programming languages and scripting languages
  • Experience with big data technologies
  • Experience with data distribution systems
  • Experience with database technologies, including administration/configuration
  • Experience with industrial robots

What we offer:

We are building an international ambitious team, at an inspiring location. We offer a good salary and flexible working hours.

Procedure:

Do you recognize yourself in this job description?

Send your CV and cover letter via the ‘Apply’ button.

Partner manager

by disadmin

Every company has a mission. At Accruent, ours is to fundamentally change the way organizations run their built environment. By delivering data-led intelligence, Accruent can transform the way people and systems work together and help them drive the business forward. We’re mission ready.

Are you? Because our International Channel Sales team is looking for a:

Partner Manager – Location: Hoofddorp, the Netherlands

What are your responsibilities:

As Partner Manager, your responsibilities will be designing and executing our Partner Program, together with our partners, while developing strong relationships, growing our market footprint and driving revenue and growth. You will facilitate alignment between partner organizations and our internal sales and marketing team to develop objectives, strategies and manage them throughout the partner lifecycle. You will always have a focus on further developing our partners, so that we can grow our footprint, whilst identifying new opportunities in both existing and new partner accounts.

But what type of daily activities should you think of?

Based on the agreed Partner Program, you’ll support the partner in developing joint activities;

You will join our partners in customer/prospects meetings for presentations and negotiations where you will represent Accruent and the partner. When needed you will onboard new partners and you will conduct sales training. Other than that, you will proactively assess, clarify, and validate our partner’s needs, and ensure that our partners are compliant with our agreements. All of the above, while tracking performance objectives, forecasts, and reports.

In this role, you will be mainly responsible for positioning Accruent’s Meridian and Maintenance Connection solution and will be responsible for the Benelux, UK, and Pacific region. As Partner Manager, you will report directly to the Director of Channel Sales.

What we offer:

We offer you a great opportunity in which you will work together as one team, with people all over the world and get the chance to contribute to the success of our customers and Partners. It will be your time to develop and grow in an innovative, dynamic, and fast-moving environment, where you’ll receive a competitive remuneration package, but most importantly the opportunity to build your own success. We at Accruent, create an environment where there is room for ideas and initiatives, experiences are impactful, and talent is developed. Currently, all our employees are working from home, due to the COVID-19 situation. Once we are allowed to, you will be working in our fully refurnished modern new office in Hoofddorp and you are expected to travel 25% of your time to our international Partners and their customers.

What you bring to the table:

You are driven by success and are an experienced professional with at least 3 years of experience and a proven track record of building and maintaining client relationships within SaaS both via direct and Channel/Partner Sales. You have an entrepreneurial mindset and can engage effectively with all levels both internally and externally.

Your previous experience in negotiations and customer-facing presentations will, together with your strong verbal and written communications skills in both English and Dutch, help you to be successful. Ideally, you already have experience with Salesforce and have experience in the heavy asset/manufacturing industry. If you additional bring a Bachelor degree in Business, Marketing, Sales or related that would be a plus.

Due to the international character of our hiring team, we kindly ask you to apply in English.

ABOUT ACCRUENT

Accruent is a global software company that helps organizations achieve superior performance by transforming how they manage their physical resources. Its innovative, industry-leading cloud-based software and services enable organizations to optimize all stages of real estate, facilities and asset management, from capital planning through to IoT-based monitoring and control. With a proven track record across two decades, Accruent has created the only integrated SaaS-based framework and reporting platform for full lifecycle physical resource management. More than 7,000 global customers depend on Accruent solutions to drive out hidden costs, extend asset lifecycles, protect their brands, ensure compliance and deliver on the missions of their organization. Headquartered in Austin, Texas, Accruent serves a wide range of industries in 149 countries around the world. For more information, visit accruent.com.

All employment offers are made contingent upon the successful completion of a background check. A background check may include: verification of education and past employment, criminal background reports, motor vehicle driving records, or reference checks. The company is the sole determinant of a successful background check. Assessment may be part of the application process.

Manager, Global Technical Support

by Berry Zwets

Responsible for overseeing a team of engineers in the Global Technical Support organization, who are engaged in providing assistance to customers and partners in technical issue identification and resolution. Specializes in high-end, Enterprise level support of customers or channel partners with advanced support needs. Establishes staff schedules for queue coverage and individual or group training sessions. Conducts regular 1:1 and team meetings to evaluate individual and team performance, and facilitates development of proficiency in both technical skills and general customer service skills.

Responsibilites

  • Delivery of superior-level service to end-user customers, and functioning as point-of-contact for escalated issues to ensure appropriate response and focus of support teams.
  • Regularly participating in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery.
  • Conducting regular team meetings and performance discussions with support engineers.
  • Interacting with regional and corporate management on matters between functional areas or customers and the company.
  • Tracking, monitoring and reporting on department operations, and closely manages critical customer accounts to develop path to issue resolution.
  • Monitoring both the Virtual Call Center and Salesforce to ensure support engineers are following the call priority flow and maintaining an available phone status, documenting the issues well, and following cases through to efficient and effective resolution.
  • Assigning and managing projects based on new product releases, call related issues and/or training needs within the organization.  Tracks projects and initiates documentation based on project successes.

Requirements:

  • Must possess a Bachelor of Science in Computer Information Systems or equivalent experience.
  • At least 3 years of management experience in a technical support environment, with advanced customer interaction skills.
  • Previous account management or account executive skills desired, with ability to organize and track multiple projects.
  • Effective leadership experience required, with goal setting and action plans for career development on a team and individual basis.
  • Must exhibit effective customer service attitude and be able to lead a team in resolving difficult customer situations.
  • Must utilize exemplary verbal and written communication skills when dealing with customers and business partners.
  • Must have at least two years of experience as a Technical Engineer
  • Technically sound, able to lead and participate in technical discussions and work on basic technical cases when required

Qualifications and Experience

  • Skilled in leading and motivating talented support engineers.
  • Project management experience or background, with experience in managing multiple projects and priorities.
  • Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills.
  • Ability and comfort in dealing with difficult employee or customer issues, and in ensuring positive interactions even when message content is difficult or critical.
  • Must be motivated by challenges and be able to offer multiple solutions for a problem.
  • Proven track record of identifying and developing innovative enhancements to Support process and methodology.
  • Able to develop individual and team objectives to contribute positively to organizational goals and direction.
  • Proven ability to formulate and coordinate solutions to issues in cooperation with multiple functional areas.
  • Proven ability to work in a fast-paced environment and use judgment in handling customer calls and providing technical assistance.
  • Ability to effectively present complex technical material that is tailored to the target audience at large venues.
  • Ability to effectively present tailored materials to executive level management
  • Practices effective and appropriate communication skills, providing valuable feedback and constructive criticism when needed.
  • Knowledge of call center processes and terminology.
  • Exhibits empathy and consideration for all ideas and suggestions provided by peers and subordinates alike, and provides opportunities for open discussion and evaluation of those ideas.Additional European language skills are highly desired (preferable Spanish, French, Italian, German)
  • Technical skills in Linux, Virtualisation, Networking and Storage are big plus

Staff Product Designer

by Berry Zwets

We are looking for an experienced user experience designer to join our global team. As part of a highly collaborative group of creative problem solvers with a passion for innovation, you will build intuitive, beautiful, and meaningful products in the space of cloud computing. In this role you will collaborate with cross-functional product teams across the globe to create experience led, end to end stories. You must be comfortable engaging with customers, partners, and internal teams in both small and large group settings. 

Responsibilities

  • Closely collaborate with the product management and engineering teams to identify product vision and goals
  • Partner with user experience researchers to talk directly with customers to understand their needs, goals, and motivations
  • Conceptualize and define an end to end design strategy that supports customer needs and business goals. Ideate detailed stories and user flows illustrating the solution
  • Closely collaborate with a geographically diverse design team to co-design while ensuring consistency across the suite of products and services
  • Advocate user needs throughout the development lifecycle in an agile, iterative environment to ensure problem : solution fit
  • Verify and improve on designs through reviews, validations and formal usability testing with end users
  • Become a subject matter expert with the ability to understand the latest architecture, technology, solution, and market trends as well as competitive offerings related to cloud computing 

Skills

  • Defining end to end workflows and analyzing user flows
  • Skills in interaction design with a solid command of user centered design process
  • Ability to tell simple user stories illustrating solutions
  • Team player in a high achievement-oriented environment
  • Excellent oral and written communication, presentation, and analytical skills
  • Agile, adaptable, and capable of delivering new products and features
  • Comfort working with developers in the presentation layer
  • Experience in working with tools such as Figma, Sketch, and Adobe Creative Suite
  • Experience with user research
  • Good aesthetic sense
  • Strong prototyping skills desired
  • Online portfolio

Education

  • Master’s degree in Design, HCI or related field from reputable design institutes or equivalent experience

Experience

  • Experience in user experience and interaction design for web applications or services
  • Background in user-centered design principles across desktop, mobile, and web platforms
  • Aptitude for designing large-scale web-based applications.
  • Experience with designing SaaS services is a plus

Design at VMware:

We are a dedicated team that moves fast, upholds design quality, values consistency and simplicity, and focuses on customers and their needs. We work together and value “we” over “me”. We believe in inclusion both within our team and in the way we build products and make that clear in the way we hire, design, and execute. We value growth and encourage, not just respect, our differences. We’re the organization to “get it done” together. We’re not afraid to make new mistakes, learn from them, and grow together as a team and an organization.

We love what we do and build products that are used by hundreds of thousands of productive individuals and organizations around the world.

This position is eligible for TanzuChallenge referral campaign

EMEA Senior Proposal Analyst (English + Italian or Dutch fluency)

by Berry Zwets

Department Description:

The Government Practices team in Salesforce’s Public Sector Business Unit is a growing and cross-functional team. We deliver efficient, proactive, and innovative operational processes, standardization and operational execution for new programs/products, and new go-to-market strategies supporting the growth of the Global Public Sector organization.

What we are looking for:

Love being part of a front-line business unit working collaboratively with sales and technology leaders to help drive revenue in a supporting role? Ti piacerebbe lavorare In stretta collaborazione con i responsabili commerciali e tecnici dell’azienda per contribuire a far crescere il business?

We are seeking a dynamic proposal professional responsible for supporting the coordination and content response development of public sector tenders, requests for information (RFIs), requests for proposals (RFPs), and other public sector procurement documents and unsolicited proposals for SaaS/PaaS solutions. Stiamo cercando un manager dinamico per un team in crescita, responsabile del coordinamento e dello sviluppo dei contenuti richiesti dalle gare d’appalto nel settore pubblico, richieste di informazioni (RFIs), Richiesta di Offerta (RFPs) e altri possibili documenti e/o proposte per soluzioni SaaS/PaaS.

Role Description:

We are looking for a talented, hardworking, bilingual individual (English + Italian or Dutch) with great energy, leadership, and initiative to provide RFx best practices that value the time, skills, and experience of all the resources needed to prepare superior RFx submissions in support of EMEA and other public sector government customers in a shared services model. Work with a cross functional team of talented individuals to overcome the daily challenges faced with navigating our business processes including maintaining and refreshing RFx processes where needed, co-delivering training webinars to our growing EMEA sales teams, and co-developing learning assets in multiple languages. Curate relevant content in multiple languages to support RFx responses and act as a knowledge repository for go to market activities. Work with Sales team and Business Development to pre-position and seed RFx process to influence customer perception, improve RFx win rate, and avoid RFP process. This role requires equal parts organization, attention to detail, problem analysis and resolution, knowledge of the procurement process in the public sector marketplace, and ability to simultaneously handle a variety of requests/projects across a broad spectrum of topics with differing priority levels and deadlines. The ideal candidate must be customer service-oriented, able to work independently, comfortable operating with a high sense of urgency and agility, enthusiastic about working in one of the fastest growing divisions within Salesforce, and driven to succeed within the demands of a fast-paced, high-growth and dynamic environment.

Your Impact:

Success will be measured by initiatives outlined in your yearly V2MOM (a very transparent goal setting system everyone at Salesforce uses). As one of the most innovative companies in the world, we are also expected individually to contribute to innovating in any area we work. Finally, we are an Ohana (family) culture organization and look to bring on great people who work well with others and love to celebrate success!

Responsibilities:

  • Be a subject matter expert for all processes unique to the public sector marketplace related to formal RFx responses and other proposals.
  • Responsible for supporting the coordination and content response development of public sector tenders, requests for information (RFIs), requests for proposals (RFPs), and other public sector procurement documents and unsolicited proposals for SaaS/PaaS solutions.
  • Develop bid/response plan and schedule for all phases of the response development process.
  • Manage/track all aspects of content preparation, revision, and submission; collaborate and coordinate inputs from sales, solution engineering, security, legal, and compliance teams; coordinate and communicate with responding partners where required; and coordinate internal content reviews with executive management and legal.
  • Structure, write, edit, and format all types of response content (general, functional, technical), tailoring the content around the customer requirements, in a creative, compelling, and compliant manner.
  • Participate in the development of written questions to seek clarification from procurement officials throughout the procurement process, and remain current on all amendments and modifications.
    Review and understand customer requirements. Conceptualize and write compelling response content using proposal boilerplate library and developing from scratch as required.
  • Help educate the Sales, Solution Engineering and other teams on the RFx process.
  • Create and manage RFx boilerplate content repository and library of completed responses in multiple languages.
  • Participate in developing and writing proposal win themes and executive summary sections.
  • Ability to multi-task and perform in a fast-paced environment, working with a sense of urgency.
  • Develop and share best practices with team members to enhance the quality and efficiency.
  • Build relationships and work cross-functionally with a diverse set of business partners.

Required Skills & Experience:

  • Fluent in speaking, writing, and reading English and Italian or Dutch
  • 5+ years of experience in a proposal development role selling products and services responding to government solicitations under a direct and indirect contracting model
  • Experience in the technology consulting industry in a technical writing role supporting responses for government organizations
  • Experience with technical writing for cloud Software-as-a-Service (SaaS), Platform as a Service (PaaS), or Infrastructure as a Service (IaaS) solutions.
  • Proficiency in the Microsoft Office Suite (Word, Excel, Power Point) and Google Suite (Gdocs, Gsheets, Gchat)
  • Self motivated to excel in a remote position collaborating effectively with a remote team; possess the ability to work in a fast paced environment with changing priorities and deadlines.

Highly Desired:

  • A broad knowledge of Salesforce applications is highly desired or transferable job experience for other, similar cloud-based solutions such as Microsoft or Oracle.
  • Proven experience with RFPio or similar proposal management software
  • APMP certification and/or PMP certification

Functioneel beheerder

by Berry Zwets

Met jouw scherpe en innovatieve blik help jij met de optimalisatie, het door ontwikkelen en beheren van de HR-systemen en het verder professionaliseren van HR-managementinformatie. 

 

Mooi werk 

De Avans Ambitie 2025 is vastgesteld, de visie op haar toekomstig onderwijs. Flexibel werken aan het realiseren van klantwaarde en een IV-strategie die dat ondersteunt is één van de belangrijke bouwstenen. HR-systemen en data spelen hierbij een cruciale rol. Vanuit het Avansbrede digitaliseringsprogramma worden verschillende projecten opgepakt. Zo loopt er een aanbesteding voor een nieuw HR-systeem en bouwen we een oplossing voor flexibele arbeid. We maken de beweging om in waardeteams (BusDevOps) te werken aan bruikbare en toegankelijk IT-oplossingen voor onze medewerkers. Deze transitie vindt op dit moment plaats en onze teams geven daar in verschillend tempo invulling aan. Hier zien wij een richting gevende rol voor jou als functioneel beheerder. Je denkt actief mee over de ontwikkeling van nieuwe oplossingen voor onze organisatie. Naast de nieuwe HR-oplossingen werken wij met Youforce, Hireserve en systemen die we in huis ontwikkelen zoals Avans Flexpeople. Het is jouw taak om te zorgen voor optimaal ingerichte en werkende HR-systemen. 

 

Dit doe je door:

In gesprek te gaan met collega’s, zowel binnen als buiten jouw afdeling, en leveranciers. Je achterhaalt de behoefte en leert de organisatie en werkprocessen goed kennen. 
Ontwerpen en realiseren van oplossingen en optimaliseren van bestaande inrichtingen die nog beter aansluiten op de behoefte van de organisatie. Zo ontwikkel je nieuwe (selfservice) workflows en formulieren. 
Te zorgen voor de juiste koppeling met andere systemen. Nadenken over – en het inrichten van – het autorisatieproces speelt daarbij ook een belangrijke rol.
Een bijdrage te leveren aan de verder ontwikkeling en ontsluiting van de gewenste (integrale) managementinformatie. Hier ligt nu een mooie basis en jouw innovatieve ideeën zijn welkom om dit verder uit te bouwen! 

Gezien de vele ontwikkelingen zoeken wij 2 fte functioneel beheerders. Afhankelijk van jouw specifieke ervaring, deskundigheid en ambitie bepalen we samen welke werkzaamheden jij gaat verrichten.

 

Juiste match 

Je ziet logische samenhang tussen de verschillende processen, oplossingen en systeemmogelijkheden en streeft naar de meest optimale dienstverlening voor het onderwijs. Vraaggericht werken en het realiseren van klantwaarde zijn voor jou vanzelfsprekend. Door de juiste vragen te stellen kun jij de processen, systemen en informatiebehoefte met elkaar verbinden. Je gaat proactief en daadkrachtig te werk en je functioneert net zo makkelijk zelfstandig als in een team. Je bent bekend met of nieuwsgierig naar agile werken. 

 

En dan heb je ook nog:

Een hbo-diploma en affiniteit met HR & IT.
Minimaal 3 jaar relevante werkervaring en kennis van HR-processen en -systemen. 
Ervaring in het opleveren van managementinformatie en –rapportages.
Ervaring met Document management systemen.
Excel en het maken van statistische analyses hierin is voor jou gesneden koek.  

Inspirerende omgeving

Avans Hogeschool heeft 53 hbo-opleidingen, 31.000 studenten en 3.200 medewerkers. En heeft locaties in Breda, ’s-Hertogenbosch, Roosendaal en Tilburg. Avans is dit jaar weer uitgeroepen tot beste hogeschool van Nederland. We leggen de lat hoog, ook voor onszelf. Je komt terecht in een warme organisatie met oog voor jou als persoon en jouw ontwikkelwensen. In een informele sfeer delen we best practices met elkaar. Je komt te werken bij het team Analyse van de diensteenheid personeel en organisatie (DP&O). Dit team bestaat uit acht collega’s. Vanuit dit team wordt capaciteit geleverd aan projecten en waardeteams. Het team Analyse houdt zich naast functioneel beheer bezig met HR Cost Control en met managementinformatie/ HR-analytics. Hoewel we allemaal met heel verschillende taken bezig zijn, zetten we allemaal onze eigen kwaliteiten en kennis in om het team te versterken. Dat doen we door teamontwikkeling en daarmee de beweging te maken naar zelforganisatie. Een gezonde dosis humor mag daarbij niet ontbreken.

 

Goede werkgever

Avans Hogeschool haalt graag het allerbeste uit mensen. We staan bekend als goede werkgever. Dat zie je terug in onze arbeidsvoorwaarden.

Wij bieden je volop mogelijkheden om jezelf te blijven ontwikkelen.
Je ontvangt een maandsalaris in schaal 9: minimaal € 2.704 en maximaal €3.726 bruto bij een fulltime aanstelling. Dit is conform cao hbo.
Het is een functie voor 32 tot 40 uur per week. 
Een eindejaarsuitkering in de vorm van een dertiende maand is standaard.
Je kunt direct aan de slag.
Wij bieden je een aanstelling voor 1 jaar. Bij goed functioneren en voldoende formatieruimte hoort een verlenging tot de mogelijkheden.
Wij bieden je een contract als senior functioneel beheerder aan.  

Bewuste keus

Je bent ervan overtuigd dat deze functie bij je past en je hebt zin om aan de slag te gaan. Solliciteer dan via de “Solliciteer” button. Vertel ons in je motivatie waarom jij zin hebt in deze uitdaging. Heb je inhoudelijke vragen? Neem dan contact op met Janneke Verschoor, senior coördinator team Analyse, via 088 – 525 6549 of met Jeroen de Wit, product owner, via 088-525 9333.Wij doen ons best om je binnen 2 weken een update te geven over jouw sollicitatie.

 

We hebben de vacature zowel intern als extern uitgezet. Na de sluitingsdatum verwijderen wij de vacaturetekst van de website. Aan de inhoud van deze vacature kun je geen rechten ontlenen.

IT beheerder/ontwikkelaar

by disadmin

Werkomgeving

De afdeling Radiotherapie is één van de grootste afdelingen radiotherapie in Europa met een uitgebreid opleidingsprogramma voor klinisch fysici, radiotherapeuten, laboranten en onderzoekers. Binnen de afdeling Radiotherapie is de sector Klinische Fysica en Instrumentatie verantwoordelijk voor de ingebruikname en het correct functioneren van apparatuur en software en voor de klinisch-fysische ondersteuning van bestralingen. De sector speelt ook een voortrekkersrol bij de ontwikkeling en implementatie van nieuwe bestralingstechnieken. De afdeling heeft een breed-georiënteerd en vernieuwend onderzoeksprogramma op het gebied van hoge-precisie adaptieve radiotherapie, geautomatiseerde behandelplanoptimalisatie, robotische radiotherapie, moleculaire radiobiologie, hyperthermie en protonentherapie. Samen met het LUMC en de TU Delft participeert de afdeling in het Holland Protonen Therapie Centrum.Binnen de afdeling Radiotherapie speelt IT een belangrijke rol, ondermeer in het koppelen van systemen en de quality assurance van de behandelingen.

Functie inhoud

Als IT beheerder/ontwikkelaar bestaat je functie uit het ontwikkelen, onderhouden en beheren van datamanagement en workflow applicaties. Deze applicaties hebben als doel de veiligheid en kwaliteit van de klinische processen binnen de afdeling te waarborgen.

Een belangrijk deel van je werk ligt in het installeren en beheren van klinische (database)applicaties en Windows/Linux servers waarbij automatisering een belangrijke rol speelt. Voorts ontwikkel je binnen ons in-house software platform klinische applicaties. Dit platform wordt ook intensief gebruikt door onderzoekers in het kader van hun onderzoek naar innovatieve behandelmethodes. De werkzaamheden voer je uit in een team van IT’ers; daarnaast heb je regelmatig overleg met klinisch fysici, onderzoekers, laboranten en artsen voor het ontwikkelen van nieuwe toepassingen en het geven van ondersteuning.

Profiel

  • Je hebt een afgeronde technische opleiding op hbo-niveau.
  • Bij voorkeur heb je circa 3 jaar ervaring met beheer van Windows en Linuxservers in combinatie met scripting in Python, batch powershell en bash.
  • Je hebt kennis en ervaring met SQL databases. Eventuele kennis van overige gangbare programmeertalen zoals C++, Java, Python en Matlab is zeer welkom, evenals ervaring met technologieen als VMware, Citrix, HL7 en DICOM.
  • Je bent ambitieus, resultaatgericht en in staat zowel zelfstandig als in teamverband in een complexe, multidisciplinaire omgeving gestructureerd te werken. Ervaring en affiniteit met projectmatig werken is hierbij zeer gewenst.
  • Ook als je net bent afgestudeerd, word je van harte uitgenodigd te reageren.

Wat bieden wij

  • Een uitdagende functie binnen het grootste Universitair Medisch Centrum (UMC) van Nederland met hoge ambities op het gebied van zorg, onderwijs en onderzoek.
  • Een bruto maandsalaris van minimaal € 3.050,- (schaal 9) en maximaal € 4.615,- (schaal 10) bij een volledige werkweek van 36 uur.
  • Uitstekende secundaire voorwaarden, zoals een eindejaarsuitkering die al in november uitgekeerd wordt en een persoonlijk reiskostenbudget.
  • Een pensioenverzekering bij het ABP. Wij nemen circa 2/3 van de maandelijkse bijdrage voor onze rekening.
  • Bijzondere voordelen, zoals een fysiotherapeut en een fietsenmaker van de zaak. En er is ook een sportclub waar je na werktijd aan je conditie kunt werken.

Informatie en solliciteren

Voor meer informatie over deze functie kun je contact opnemen met Wilco Schillemans, klinisch fysicus, telefoon: 06 500 016 98 of Sandra de Wringer, sectormanager KFI, telefoon: 06 419 235 04. Heb je vragen over de sollicitatieprocedure? Dan staat Jeanette dos Santos Gomes, recruiter, je graag te woord. Je kunt haar bereiken via  06 500 310 07.

Je kunt solliciteren door gebruik te maken van de ‘Solliciteer‘ button.

Systems Reliability Engineer – Technical Support

by Berry Zwets
We drive the success of our customers through passion and teamwork, ensuring quick response times, and unparalleled customer satisfaction. Our diverse, multicultural team of top-notch engineers from leading virtualization, compute, and networking companies, acts as our customers’ champions, working closely with Engineering, Field, and Sales teams.
Responsibilities
  • Remotely troubleshoot, debug, and diagnose customer issues
  • Interact directly with our Engineering team to drive product improvements based on feedback from customers and field implementations
  • Develop and contribute to internal and external Knowledge Bases
  • Collaborate with technology partners (eg. VMware, Citrix, Microsoft) to resolve cross-vendor issues and push improvements in the ecosystem
  • Improve the serviceability of the product by testing new features
  • Coach and mentor new and junior support engineers
  • Be a champion for our customers
Requirements
  • 5+ year experience in troubleshooting and debugging complex issues, preferably on Virtualization, Networking, Linux or cloud technologies
  • Spoken and written English skills
  • French & Italian speaking skills are preferred.
  • Customer First mindset
  • Passion and ability to learn new things
Nice to have
  • Hypervisor knowledge such as ESXi, Hyper-V, XenServer and KVM
  • Experience troubleshooting backend applications such as Active Directory, VDI management (Citrix, VMware), databases and backup solutions
  • In-depth understanding of TCP/IP protocol stack, packet analysis as well as the ability to troubleshoot connectivity issues
  • Knowledge of different Operating Systems, such as Linux and Windows
  • Solid knowledge of storage protocols such as NFS, iSCSI and SMB
  • Understanding of container technologies, such as Docker and Kubernetes
  • Experience with public cloud providers such as AWS, Azure and GCP
  • Scripting, programming or API knowledge
  • Proficiency in one or more additional languages besides English
What we offer
You will have the opportunity to be part of an amazing international and diverse team while developing your career at the leading Hyper-Converged technology company in a highly collaborative environment.
Our world-class benefits package includes, between others:
  • A permanent contract with great compensation and benefits, including Health Insurance and Pension Plan
  • A generous international relocation package, comprehensive of travel costs, Visa assistance, shipping expenses coverage and relocation allowance
  • Access to Internal and external training with industry certifications, such as Microsoft and VMware
Does this sound like you? Let’s talk.

Portfolio Specialist (ERA / Databases)

by Berry Zwets
The Nutanix Solutions Architect (SA) combines deep technical expertise with a keen understanding of how to address the critical business needs of enterprise customers through Nutanix products and solutions. The SA is a high-impact, high-visibility role, and is considered to be the pinnacle of the Systems Engineering career path at Nutanix.
 
Responsibilities:
  • Be a self-starter who can flourish in a dynamic technology company
  • Support our sales teams on large and/or strategic opportunities
  • Love for solving complex distributed database system problems
  • Engage with senior technical decision makers throughout the sales process
  • Present and discuss the value proposition(s) associated with your specialization
  • Build long-term business relationships and become a trusted advisor within select accounts to see opportunities and sell Nutanix Solutions
  • Ability to demonstrate and improve reseller/alliance partner relationships to increase sales
  • Build and deliver technical product and solution presentations and/or training sessions to customers, partners, and Nutanix SEs as needed
  • Install, support, and maintain Nutanix solutions during Proof of Concept (POC) deployments
  • Stay well ahead of the learning curve in your area of expertise and related business trends
  • Work across the NEEUR region with sales teams as a regional pre-sales resource providing deep technical support for proposed cluster Nutanix design with respect to underlying network requirements, as needed help with design and architecture for future customer requirements as they expand installations and help sales teams with networking issues at installed customers.
  • Work with the regional education team to ensure cross training to the field systems engineers of relevant industry network news as well as technical network training as appropriate.
  • Work with Nutanix Product Management to feed back information from customers and field sales teams to influence future Nutanix network and associated product development.
 Requirements:
  • Deep domain expertise with one of the RDBMS technologies like Oracle, Microsoft SQL, DB2 or PostgreSQL
  • Experience in architecting, designing and deploying complex database deployments and helping customers build DBaaS architecture
  • Hands-on experience with Oracle/MSSQL databases, understanding AWR/PerfMon Reports and experience in sizing and design of complex workloads.
  • Broad database/analytics experience around other technologies like NoSQL DB Workloads like MongoDB, Cassandra, CouchDB is desired
  • Experience of other tier 1 business applications such as SAP/HANA
  • Some coding / scripting experience to for automation of platforms through API
  • Proven experience one or more of the following areas:
  • Application and Server Virtualization experience
  • Maintain relationships with technical resources at all levels of a customer organization
  • Deep understanding of technical sales techniques and processes including the ability to understand customer needs, overcome objections, assist in the development of business cases, and technically close deals
  • Flexible, dependable, self-starter, capable of quickly learning new products and technologies
  • Excellent oral and written communications skills, as well as excellent presentation skills
  • Ability to travel within the United States on occasion and as required
  • Experience selling servers, storage hardware, or networking
  • Strong knowledge of Linux/UNIX
  • Extraordinary teammate that works well in dynamic situations and startup environments
Qualifications and Experience:
  • Bachelor’s degree or equivalent experience
  • 5-8 years prior Sales Engineering or Reseller experience in a high-tech sales environment with a proven track record of success in driving customer adoption of technology.