The Technical Architect for Salesforce Field Service is responsible for successfully designing and managing the delivery of cloud based solutions and technologies; for this role the Technical architect works exclusively on Salesforce Field Service engagements in this architecture role and as such has a good working knowledge of our SFS product and best practices for implementing it. This can be both in a project or advisory type setting.
Prior knowledge of and experience with Service Cloud is required and knowledge of call centre operations a plus.
Responsibilities
- Help clients consistently meet/exceed goals and metrics through developing architecture / design for the SFS implementation
- Working closely with Delivery Managers, Functional Solution Architects and directly with clients to architect technology solutions to meet client needs.
- Designing transformational technical solutions and working directly with customers to meet their business requirements in accordance with industry best practices
- Leading and mentor the development team on the project.
- Enforcing sound development practices and ensure the quality delivery of enterprise solutions.
- Serving as a trusted advisor to the client.
- Working collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
- Identifying and leading internal strategic initiatives to grow the consulting practice; serving as an active contributor to the overall knowledge base and expertise of the community.
Preferred Qualifications and Skills:
- SFS implementation experience or experience with another Field Service product, knowledge of the subject area (Field Service) (required)
- Knowledge of and experience with Service Cloud implementations (required)
- Experience in call centre environments and familiarity with call centre operations
- BA/BS degree or foreign equivalent
- 8+ years experience in developing technology solutions.
- 5+ years experience in managing external client projects in positions of increasing responsibility in the delivery of business consulting and systems development.
- Specialises in gathering and analysing information and designing comprehensive solutions that are flexible and adaptable the client’s needs.
- Relevant salesforce platform development experience
- Relevant salesforce certifications
- Experience overseeing team members.
- Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
- Ability to work independently and be a self-starter.
- Cutting edge innovator who continually studies new technologies and functionality, and is involved in projects that push the capabilities of existing technologies.
- Travel to client site (average of 50%), but may be higher or lower based on the client engagement.
Leadership Qualities:
- PASSION: Passionate about Customer Success
- BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on
- LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships
- COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
- STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
- TEAM PLAYER: Proficient at collaboration and working with members of a team
- URGENCY: Ability to move fast and drive business value and results
- OHANA: Embodies Aloha culture; a team player that everyone enjoys working with and has a generous heart
- TRUST: Trusts the company’s core values; shows integrity, transparency, and reliability
- ADAPTABLE: Excels in high levels of uncertainty and change
- COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community’s knowledge and resource base