Job Region: Europe

Customer Success Engineer

SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.

We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We’re looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!

What are we looking for? 

If you’re passionate about engaging customers and creating a great experience you have a place with us. SentinelOne is growing its Customer Success team and looking for a technical expert with great relationship skills to assist Customers with implementation and advisory around SentinelOne’s deception and identity platform.

Our CS Engineers build and maintain relationships with customers in order to deliver exceptional quality services and mission-critical security solutions. CS Engineers will focus on deploying and enabling SentinelOne solutions in complex enterprise environments meeting both technical and business needs.

You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful!

What will you do?

  • Deliver implementation, enablement and advisory for all SentinelOne products, with a focus on deception and identity technologies
  • Consult with Customers to build collaborative architecture, success criteria and project plans for implementation customized to their business objectives
  • Work with Customers as a trusted advisor helping guide them on ongoing security best practices, platform management and product usage
  • Represent and advocate Customer needs/issues cross-departmentally
  • Continuously improve methodologies, deliverables and process to create an unparalleled Customer Experience

What experience and skills should you bring?

  • Possess a Customer-centric approach, you enjoy working with Customers, establishing strong relationships and managing expectations with great results
  • 3 – 5 years prior experience in a field services role (professional services, pre-sales, etc.)
  • Strong knowledge of security technologies, architecture and operations and experience in advising customers on best practices
  • Knowledge of threat handling, incident response and SOC operations
  • Proficient in Windows, Linux and MacOS
  • Hands on experience implementing enterprise security tools, IDS/IPS, firewalls, SIEM etc.
  • Strong knowledge of administering Linux and containerized applications is a plus.
  • Strong working knowledge of network concepts (TCP/IP, routing, LAN/WAN, etc.)
  • Thrives in a multitasking environment and can adjust priorities on-the-fly
  • Working knowledge of Active Directory and IAM solutions.

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

IT Admin Trainee

Bedrijfsomschrijving

Lely, opgericht in 1948, richt zich op een duurzame, winstgevende en aangename toekomst in de agrarische sector. Met de koe als middelpunt ontwikkelt het bedrijf hoogwaardige robots en datasystemen die het dierenwelzijn, de flexibiliteit en productie op het melkveebedrijf verhogen.

Lely is al meer dan 25 jaar wereldwijd leidend in de verkoop en service van geautomatiseerde systemen aan opeenvolgende generaties melkveehouders. Elke dag inspireert Lely haar medewerkers om klanten innovatieve oplossingen te bieden, en een vertrouwde partner te zijn voor lange termijn advies en ondersteuning. Met haar hoofdkantoor in Maassluis en een wereldwijd netwerk van toegewijde Lely Centers voor verkoop en service op maat, is de Lely Groep actief in meer dan zestig landen.

Vacatureomschrijving

Wil jij investeren in jezelf en je eigen toekomst regisseren? Heb jij het in je om door te groeien tot System engineer, Workspace specialist of IT Security Architect bij een van de snelst innoverende bedrijven binnen de voedselketen? Wil je werken op een gave locatie bij een bedrijf dat impact wil maken op wereldwijde voedselproblemen? Dan zijn wij op zoek naar jou!

Wij geloven in investeren in de toekomst, voor ons ben jij de toekomst. Daarom zetten we ons voor jou in, met trainingen en opleidingen, onder begeleiding van ervaren specialisten. Uiteraard moet er naast het leren ook gewerkt worden, wat behoorlijk pittig kan zijn. Ben jij ambitieus en is geen uitdaging voor jou te groot?

Wat ga je doen?

Je start binnen het IT Supportteam waar we het streven hebben om 85% van alle gestelde vragen (incidenten) zelf op te lossen. We werken als team vrij zelfstandig en jij krijgt alle ruimte en vrijheid om zelf initiatief te nemen en verbeteringen aan te dragen als we daarmee onze eigen collega’s beter kunnen helpen.

Uiteraard behandel jij, samen met collega’s, alle vragen die binnenkomen over werkplekken en applicaties. Dit gebeurt vanuit het hoofdkantoor in Maassluis maar de vragen komen vanuit alle Lely landen. Hopelijk heb je goed opgelet bij Engelse les 😉

Verder wordt je opgeleid tot (System engineer, Workspace specialist of IT Security specialist). Je wordt begeleid door ervaren collega’s en krijgt diverse trainingen en certificeringen middels een opleidingsplan. Denk daarbij aan;

Voor System Engineer

  • Azure fundamentals;
  • Storage concepts;
  • AD – Azure AD – RBAC

Workplace specialist

  • Widows 10 associate (MD100)
  • Managing modern desktops (MD101)

IT Security Architect

  • Identity and access management
  • Vulnerability management
  • IT risk concepts

Wat maakt werken bij Lely nog meer leuk?

  • Inspirerende werkomgeving
  • Toffe collega’s
  • Flexibel werken mogelijkheid om 50/50 te werken, thuiswerken en op kantoor

Wat breng je mee?

  • Afgeronde MBO 4 opleiding, Informatica, ICT of soortgelijke studie;
  • kennis van Microsoft Azure, Microsoft Office en/of Microsoft O365;
  • Goede communicatieve vaardigheden in Nederlands en Engels;
  • En natuurlijk ben je bevlogen in je werk, sociaal ingesteld en gezellig om mee te werken.

Aanvullende informatie

Door onze innovatieve cultuur zijn wij steeds in beweging en dat betekent dat er enorm veel uitdagingen liggen binnen de IT Operations afdeling. Dit is jouw kans om een onderdeel te worden van dit ambitieuze en succesvolle team. Verder…

  • #FitatLely programma met (online) sportlessen, masterclasses over thuiswerken en andere activiteiten op het gebied van Body, Mind or Food;
  • Vrijheid in het organiseren van je eigen werk;
  • Je gaat aan de slag met een enthousiast en ambitieus team;
  • Werken in een internationale omgeving bij één van de meest innovatieve organisaties van Nederland;
  • Je komt te werken in het duurzaamste kantoor en productielocatie van Europa;
  • Een goed salaris die past bij de uitdaging;
  • 27 vakantiedagen en 13 roostervrije dagen;
  • Lely Academy met een aanbod van verschillende opleidingen die je zonder verplichtingen kunt volgen;
  • Onbeperkt toegang tot LinkedInLearning platform om oneindig veel trainingen en cursussen te kunnen volgen.
  • En de lekkerste cappuccino’s bereid door onze eigen barista met verse melk direct van de veehouder.

Om antwoord te kunnen geven op de voedsel uitdaging voor 2050 is het van groot belang om verantwoord met mens, dier en milieu te blijven omgaan. Voor ons betekent het dat we een betrouwbare partner voor de lange termijn willen zijn voor onze klanten. En daarnaast willen we de wereld doorgeven aan de volgende generatie door het duurzaam ontwikkelen van onze producten. Jij kan een bijdrage leveren in het realiseren van deze droom.

Werving & selectiebureau, consultancy en/of detacheringsbureau? We stellen de interesse op prijs, maar we zoeken al onze kandidaten rechtstreeks. We begrijpen dat jullie als intermediair de kandidaten onze toffe posities willen voorleggen en zo bijdragen aan onze ambities, maar dit is niet hoe wij onze werving hebben ingericht. Dit betekent dat alle ongevraagde profielen die worden aangeboden op Lely vacatures, als directe sollicitaties zullen worden behandeld.

Sales Development Representative bij Blue Prism

Looking for an SDR to cover the Benelux region. This candidate must be based in one of our country offices.

The SDR is responsible for identifying and developing new opportunities for the Sales Directors/field sales to pursue. SDRs generate demand primarily via outbound prospecting into assigned accounts, territories or buying centers. In addition to tele, SDRs use a spectrum of tactics including email, social media and chat.

Blue Prism is the global leader in intelligent automation for the enterprise, transforming the way work is done. At Blue Prism, we have users in over 150 countries in more than 1,800 businesses, including Fortune 500 and public sector organizations, that are creating value with new ways of working, unlocking efficiencies, and returning millions of hours of work back into their businesses. Our Digital Workforce is smart, secure, scalable and accessible to all; freeing up humans to re-imagine work.

Duties & Responsibilities

  • Generate new demand (e.g. individual leads and/or buying groups) for the sales organization to pursue
  • Qualify demand (e.g. individual leads and/ or buying groups) against established criteria before passing a lead to account directors/field sales as Sales Accepted Leads (SALs) or qualified demand units
  • Discover, validate and reach out to additional personas typically involved in a buying decision to determine possible buying groups for delivery to field sales
  • Nurture predetermined groups of prospects back from field or channel sales by using multiple touch tactics (e.g. telephone, email, social)
  • As a secondary responsibility – where specified by the organization – process inbound demand using a range of tactics (e.g. telephone, email, social)
  • Comply with all demand management– related service-level agreements
  • Provide accurate weekly forecasts to marketing and sales on the volume of qualified demand expected to reach the SAL stage or qualified demand stage
  • Track and manage prospecting, qualification and nurture activities in the company’s sales force automation (SFA) system
  • Reach and have meaningful, productive conversations with individuals representing the buyer personas targeted by the organization

Dimensions of the Role

  • Organisational interlocks: Field Sales, Channel Sales, Pre-Sales, Field Marketing, Marketing Operations, Sales Operations, Product Marketing, Product Marketing
  • Technologies Supporting the role: SalesForce, SalesLoft, LeadIQ, Lusha, Linkedin Sales Navigator, full Microsoft Office suite
  • Success Metrics: Accepted & Converted Sales Accepted Leads (SALs), new opportunities & influenced opportunities
  • KPIs: Number of appointments set, percentage of set appointments accepted by sales, percentage converted to opportunities) Opportunity value generated from demand passed, Revenue value achieved from demand passed, Call quality with target buyer personas and buying groups & activity levels (e.g. talk time, dial and connect volumes, emails sent, social engagement

Requirements

Competencies:

  • Fluent in English. Dutch, desired. This candidate must be based in one of our Country offices.
  • Bachelor’s degree desired
  • Entry level to two years of prospecting experience, depending on the complexity of the product/ solution being sold, as well as the level of prospect being called (e.g. IT buyer vs. CXO)
  • B2B experience
  • Experience in an industry with a significant volume of customer/prospect interaction

Additional Skills, Experience, Languages:

  • Strong verbal & written communication skills (English & Dutch)
  • Active listening to asses prospect needs & opportunities
  • Ability to articulate a high-quality value proposition on every call
  • Ability to perform prospect & account research to prepare for calls
  • Ability to use existing and emerging social media tools to monitor targeted accounts and buying groups, and identify trigger events for follow-up
  • Discipline and energy to maintain high activity volumes (e.g. a minimum of 30 outbound calls and 25 additional outbound touches per day)
  • A desire for a career in tech sales and ambition to progress

Knowledge:

  • Telephone prospecting techniques
  • Email prospecting techniques (based around personalization & targeted outreach)
  • LinkedIn Sales Navigator & social selling techniques
  • SFDC experience
  • SalesLoft or Outreach experience positive but not essential
  • Lead management processes

Benefits

  • Company pension scheme
  • Life assurance scheme
  • Private medical scheme
  • Employee share scheme
  • 30 days holiday plus bank holidays
  • Flexible working hours

No one candidate will be a 100% perfect match to our description, so if you thrive in an intellectually-charged environment and have similar experience to what we are looking for, we encourage you to apply.

Blue Prism Software is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity or expression, genetics, arrest record or any other characteristic protected by applicable federal, state or local laws.

Blue Prism is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Blue Prism via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Blue Prism. No fee will be paid in the event the candidate is hired by Blue Prism as a result of the referral or through other means.

DevOps Engineer

Mendix is on a mission to enable anyone in any organization – from the marketing coordinator to the software developer to the CEO – to create things that are transformational for their company.  We are fundamentally reinventing the way applications are created and we’re reinventing the future of software development.  Sounds ambitious, right?  We agree.

Not to brag, but nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications.  Thousands of our customers use our platform to delight their clients and empower their employees. It’s no surprise that we’re a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $21 billion by 2022.  Ok, maybe we did want to brag a little.  But we’re proud of what we’ve accomplished…and…we’re humble enough to admit that we need you to make us even more effective.

Our team is responsible for the infrastructure, services and CI/CD setup used for Mendix Studio and Mendix Studio Pro product development.

We are looking for a skilled DevOps engineer who has strong practical troubleshooting skills, advanced overall systems knowledge, public clouds, provisioning tools and programming/templating languages.

You’ll help drive digital innovation by:

  • Improving the reliability of our systems and automating common procedures.
  • Developing our CI infrastructure (and the associated services) to improve our release process.
  • Conquering technical challenges by finding innovative solutions. You’ll have the opportunity to harness all your skills to make a difference in your role.

You’re the innovator we need if you have experience with:

  • Advanced troubleshooting skills
  • Low-level knowledge of systems (Linux, GNU tooling), networking (OSI model, DNS, routing) and virtualization vs containerization
  • Programming experience with Bash/Python, templating languages (Jinja/gotemplate) and Git
    High level abstractions for system configuration and management
  • Public clouds; AWS/Azure/GCP (we use AWS)
  • Containerization; Kubernetes, Docker
  • Configuration tools and frameworks (Terraform/Ansible/Helm/)
  • Other things we value are; security awareness, release engineering, CI/CD principles and ideas, and monitoring and alerting

Our Guiding Principles

While we live on different continents, speak different languages, and work on different things, we are bound by our “MendixBlue” guiding principles.  Being “MendixBlue” means that you live the culture, and you consistently improve it as we grow.  It’s kind of a big deal.

We put the customer first.  Without our customers, we have no business.  So, if you act in the best interest of our customers, always…you belong here.

We think big. We work to have a meaningful, lasting impact on the world.  So, if you aim high and think long term…you belong here.

We innovate.  We want to be what happens next.  So, if you ask “what if?” and work to find a way or make one…you belong here. 

We nurture talent.  We look, not just at the sum of what an individual has done, but at the potential of who they can be.  So, if you’re up for learning from your failures…you belong here.

We hear every voice.  Inflated egos don’t last here, humility does.  So, if you share credit and ensure that the best ideas win – regardless of who they come from…you belong here.

We own it.  If something needs doing, we do it. So, if you focus on the outcome, and take initiative to get it done…you belong here.

We have fun.  We use laughter as a common language.  We can ask for help and we’re happy to give it.  So, if you find joy and purpose in what you do…you belong here.

Make your career at Mendix.

There are precious few jobs that let you create the future. But you’ll find one at Mendix. We are at a pivotal time in our company’s existence: where rapid growth meets stable funding.  This is the time for industrious people to raise their hands to solve the next generation of problems. Mendix is a place where ambitious people can thrive; where you can identify an issue, propose a solution, and build the structure to make it happen.

Important to know: Mendix is a Siemens business, which means we’re backed by the resources and stability of one of the world’s largest and most forward-looking enterprises. Think: job security.

Since our company was founded in 2005, our aim has been to create a great work environment for people at all stages in their careers. That’s why we are so pleased and honored that we were rated a top Cloud Computing Company to work for in 2019, based on feedback from our employees on Glassdoor. With offices in the Netherlands, the UK, Germany, and the US, (and more coming), we provide an international playground to truly impact the world through low-code.

 

Senior Java Developer – Identity Services

Mendix is on a mission to enable anyone in any organization – from the marketing coordinator to the software developer to the CEO – to create things that are transformational for their company.  We are fundamentally reinventing the way applications are created and we’re reinventing the future of software development.  Sounds ambitious, right?  We agree.
Not to brag, but nearly 4,000 organizations worldwide, including KLM, Medtronic, Merck, and Philips, rely on Mendix to build web and mobile applications.  Thousands of our customers use our platform to delight their clients and empower their employees. It’s no surprise that we’re a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $21 billion by 2022.  Ok, maybe we did want to brag a little.  But we’re proud of what we’ve accomplished…and…we’re humble enough to admit that we need you to make us even more effective.
Mendix is a visual, model-based IDE to create mobile & web apps. On top of this, our platform supports cloud deployment, feedback & collaboration and reusable components via our app store. As a result, Mendix is the fastest and easiest way to create and continuously improve mobile and web apps at scale.
The Identity Services team strives to offer a strong foundation so that developers and end-users can enjoy frictionless authentication and authorization across the whole Mendix platform.
Digital identity is the corner stone for all new offerings in the digital world. Giants as Facebook & Google are trying to dominate this space by expanding aggressively, who haven’t signed into an app using their identity provider? At Mendix we understand the value of digital identity and have a team fully focused on having a best in breed solution. Our solution will be fundamental for the experience of millions of Mendix application users. Not only for how they access applications, but how they can interact and get value out of complete app landscapes. Be part of this exciting self-steering team and shape how any user can be wow-ed in an app landscape.

You’ll be the developer we need if you have:

    • The “right tool for the job” mentality
    • Knowledge about oAuth2.0 and/or OpenID Connect and/or SAMLExperience with creating high availability services
    • Knowledge about JWT’s, scopes, encryption and digital signatures
    • A security focussed mindset
    • Knowledge or working experience with other languages like Java and/or PythonExperience working in Agile environments
    • Passion for technology and have strong problem-solving and analytical skills
    • Ambition to continuously strive to improve yourself and your work
Our Guiding Principles
While we live on different continents, speak different languages, and work on different things, we are bound by our “MendixBlue” guiding principles.  Being “MendixBlue” means that you live the culture, and you consistently improve it as we grow.  It’s kind of a big deal.
We put the customer first.  Without our customers, we have no business.  So, if you act in the best interest of our customers, always…you belong here.
We think big. We work to have a meaningful, lasting impact on the world.  So, if you aim high and think long term…you belong here.
We innovate.  We want to be what happens next.  So, if you ask “what if?” and work to find a way or make one…you belong here.
We nurture talent.  We look, not just at the sum of what an individual has done, but at the potential of who they can be.  So, if you’re up for learning from your failures…you belong here.
We hear every voice.  Inflated egos don’t last here, humility does.  So, if you share credit and ensure that the best ideas win – regardless of who they come from…you belong here.
We own it.  If something needs doing, we do it. So, if you focus on the outcome, and take initiative to get it done…you belong here.
We have fun.  We use laughter as a common language.  We can ask for help and we’re happy to give it.  So, if you find joy and purpose in what you do…you belong here.
Make your career at Mendix.
There are precious few jobs that let you create the future. But you’ll find one at Mendix. We are at a pivotal time in our company’s existence: where rapid growth meets stable funding.  This is the time for industrious people to raise their hands to solve the next generation of problems. Mendix is a place where ambitious people can thrive; where you can identify an issue, propose a solution, and build the structure to make it happen.
Important to know: Mendix is a Siemens business, which means we’re backed by the resources and stability of one of the world’s largest and most forward-looking enterprises. Think: job security.
Since our company was founded in 2005, our aim has been to create a great work environment for people at all stages in their careers. That’s why we are so pleased and honored that we were rated a top Cloud Computing Company to work for in 2019, based on feedback from our employees on Glassdoor. With offices in the Netherlands, the UK, Germany, and the US, (and more coming), we provide an international playground to truly impact the world through low-code.

Experienced Software Engineer for 3D printing of large metal parts

About RAMLAB

Our mission at RAMLAB is to create a world where large metal parts are manufactured on demand using Wire Arc Additive Manufacturing (WAAM). We are developing cutting edge technology including hardware and software to achieve this mission. Our work sets new standards and records both in the academic as well as in the industrial world.

Team and role overview:

RAMLAB is looking for a talented software engineer to join our growing software development team composed of software, automation and computer vision engineers who work closely with our material scientist/welding engineers. This position will help build high quality, scalable software that is at the core of our autonomous Wire Arc Additive Manufacturing (WAAM) based 3D printing cells, employing welding robots equipped with various sensors.

The mission/outcomes and objectives:

Our mission is to manufacture and repair metal parts on demand, in a highly automated manner. This means that you will be building proprietary, innovative and maintainable software that runs in real-time, and stores and analyzes live streaming data from multiple sensors in order to keep the printing process running 24/7 through smart monitoring and control. You will be involved in many exciting research topics and engineering developments!

Candidate profile:

You have ideally built data acquisition, monitoring and control systems that are robust and maintainable.

At RAMLAB, you will contribute to building out and maintaining software that is critical to our autonomous 3D printing process. This role requires that you are able to follow agile development practices and understand how to implement quality software that is continuously integrated and deployable to our production cells. You are excited to solve complex problems to which you can offer elegant solutions.

Minimum required skills and competences

  • Bachelor’s degree in Computer Science, or other related field, and experience in software development through work, engineering projects and/or hobbies
  • Experienced in designing and building (real-time) control systems
  • Affinity with hardware/industrial robots and a strong drive to ‘make stuff work’
  • Experience in C++, Python and object oriented programming
  • Experience with data visualization and building user interfaces
  • Experience with Continuous Integration and Agile Development
  • Excellent English communication skills

Preferred skills and competences

  • Master degree in Computer Science, or other related field
  • Experience with multiple object oriented programming languages and scripting languages
  • Experience with big data technologies
  • Experience with data distribution systems
  • Experience with database technologies, including administration/configuration
  • Experience with industrial robots

What we offer:

We are building an international ambitious team, at an inspiring location. We offer a good salary and flexible working hours.

Procedure:

Do you recognize yourself in this job description?

Send your CV and cover letter via the ‘Apply’ button.

Partner manager

Every company has a mission. At Accruent, ours is to fundamentally change the way organizations run their built environment. By delivering data-led intelligence, Accruent can transform the way people and systems work together and help them drive the business forward. We’re mission ready.

Are you? Because our International Channel Sales team is looking for a:

Partner Manager – Location: Hoofddorp, the Netherlands

What are your responsibilities:

As Partner Manager, your responsibilities will be designing and executing our Partner Program, together with our partners, while developing strong relationships, growing our market footprint and driving revenue and growth. You will facilitate alignment between partner organizations and our internal sales and marketing team to develop objectives, strategies and manage them throughout the partner lifecycle. You will always have a focus on further developing our partners, so that we can grow our footprint, whilst identifying new opportunities in both existing and new partner accounts.

But what type of daily activities should you think of?

Based on the agreed Partner Program, you’ll support the partner in developing joint activities;

You will join our partners in customer/prospects meetings for presentations and negotiations where you will represent Accruent and the partner. When needed you will onboard new partners and you will conduct sales training. Other than that, you will proactively assess, clarify, and validate our partner’s needs, and ensure that our partners are compliant with our agreements. All of the above, while tracking performance objectives, forecasts, and reports.

In this role, you will be mainly responsible for positioning Accruent’s Meridian and Maintenance Connection solution and will be responsible for the Benelux, UK, and Pacific region. As Partner Manager, you will report directly to the Director of Channel Sales.

What we offer:

We offer you a great opportunity in which you will work together as one team, with people all over the world and get the chance to contribute to the success of our customers and Partners. It will be your time to develop and grow in an innovative, dynamic, and fast-moving environment, where you’ll receive a competitive remuneration package, but most importantly the opportunity to build your own success. We at Accruent, create an environment where there is room for ideas and initiatives, experiences are impactful, and talent is developed. Currently, all our employees are working from home, due to the COVID-19 situation. Once we are allowed to, you will be working in our fully refurnished modern new office in Hoofddorp and you are expected to travel 25% of your time to our international Partners and their customers.

What you bring to the table:

You are driven by success and are an experienced professional with at least 3 years of experience and a proven track record of building and maintaining client relationships within SaaS both via direct and Channel/Partner Sales. You have an entrepreneurial mindset and can engage effectively with all levels both internally and externally.

Your previous experience in negotiations and customer-facing presentations will, together with your strong verbal and written communications skills in both English and Dutch, help you to be successful. Ideally, you already have experience with Salesforce and have experience in the heavy asset/manufacturing industry. If you additional bring a Bachelor degree in Business, Marketing, Sales or related that would be a plus.

Due to the international character of our hiring team, we kindly ask you to apply in English.

ABOUT ACCRUENT

Accruent is a global software company that helps organizations achieve superior performance by transforming how they manage their physical resources. Its innovative, industry-leading cloud-based software and services enable organizations to optimize all stages of real estate, facilities and asset management, from capital planning through to IoT-based monitoring and control. With a proven track record across two decades, Accruent has created the only integrated SaaS-based framework and reporting platform for full lifecycle physical resource management. More than 7,000 global customers depend on Accruent solutions to drive out hidden costs, extend asset lifecycles, protect their brands, ensure compliance and deliver on the missions of their organization. Headquartered in Austin, Texas, Accruent serves a wide range of industries in 149 countries around the world. For more information, visit accruent.com.

All employment offers are made contingent upon the successful completion of a background check. A background check may include: verification of education and past employment, criminal background reports, motor vehicle driving records, or reference checks. The company is the sole determinant of a successful background check. Assessment may be part of the application process.

Manager, Global Technical Support

Responsible for overseeing a team of engineers in the Global Technical Support organization, who are engaged in providing assistance to customers and partners in technical issue identification and resolution. Specializes in high-end, Enterprise level support of customers or channel partners with advanced support needs. Establishes staff schedules for queue coverage and individual or group training sessions. Conducts regular 1:1 and team meetings to evaluate individual and team performance, and facilitates development of proficiency in both technical skills and general customer service skills.

Responsibilites

  • Delivery of superior-level service to end-user customers, and functioning as point-of-contact for escalated issues to ensure appropriate response and focus of support teams.
  • Regularly participating in strategic planning discussions to provide insightful ideas on process improvements and customer service delivery.
  • Conducting regular team meetings and performance discussions with support engineers.
  • Interacting with regional and corporate management on matters between functional areas or customers and the company.
  • Tracking, monitoring and reporting on department operations, and closely manages critical customer accounts to develop path to issue resolution.
  • Monitoring both the Virtual Call Center and Salesforce to ensure support engineers are following the call priority flow and maintaining an available phone status, documenting the issues well, and following cases through to efficient and effective resolution.
  • Assigning and managing projects based on new product releases, call related issues and/or training needs within the organization.  Tracks projects and initiates documentation based on project successes.

Requirements:

  • Must possess a Bachelor of Science in Computer Information Systems or equivalent experience.
  • At least 3 years of management experience in a technical support environment, with advanced customer interaction skills.
  • Previous account management or account executive skills desired, with ability to organize and track multiple projects.
  • Effective leadership experience required, with goal setting and action plans for career development on a team and individual basis.
  • Must exhibit effective customer service attitude and be able to lead a team in resolving difficult customer situations.
  • Must utilize exemplary verbal and written communication skills when dealing with customers and business partners.
  • Must have at least two years of experience as a Technical Engineer
  • Technically sound, able to lead and participate in technical discussions and work on basic technical cases when required

Qualifications and Experience

  • Skilled in leading and motivating talented support engineers.
  • Project management experience or background, with experience in managing multiple projects and priorities.
  • Knowledge and proficiency in staff scheduling, workload analysis, performance management, and interviewing skills.
  • Ability and comfort in dealing with difficult employee or customer issues, and in ensuring positive interactions even when message content is difficult or critical.
  • Must be motivated by challenges and be able to offer multiple solutions for a problem.
  • Proven track record of identifying and developing innovative enhancements to Support process and methodology.
  • Able to develop individual and team objectives to contribute positively to organizational goals and direction.
  • Proven ability to formulate and coordinate solutions to issues in cooperation with multiple functional areas.
  • Proven ability to work in a fast-paced environment and use judgment in handling customer calls and providing technical assistance.
  • Ability to effectively present complex technical material that is tailored to the target audience at large venues.
  • Ability to effectively present tailored materials to executive level management
  • Practices effective and appropriate communication skills, providing valuable feedback and constructive criticism when needed.
  • Knowledge of call center processes and terminology.
  • Exhibits empathy and consideration for all ideas and suggestions provided by peers and subordinates alike, and provides opportunities for open discussion and evaluation of those ideas.Additional European language skills are highly desired (preferable Spanish, French, Italian, German)
  • Technical skills in Linux, Virtualisation, Networking and Storage are big plus

EMEA Senior Proposal Analyst (English + Italian or Dutch fluency)

Department Description:

The Government Practices team in Salesforce’s Public Sector Business Unit is a growing and cross-functional team. We deliver efficient, proactive, and innovative operational processes, standardization and operational execution for new programs/products, and new go-to-market strategies supporting the growth of the Global Public Sector organization.

What we are looking for:

Love being part of a front-line business unit working collaboratively with sales and technology leaders to help drive revenue in a supporting role? Ti piacerebbe lavorare In stretta collaborazione con i responsabili commerciali e tecnici dell’azienda per contribuire a far crescere il business?

We are seeking a dynamic proposal professional responsible for supporting the coordination and content response development of public sector tenders, requests for information (RFIs), requests for proposals (RFPs), and other public sector procurement documents and unsolicited proposals for SaaS/PaaS solutions. Stiamo cercando un manager dinamico per un team in crescita, responsabile del coordinamento e dello sviluppo dei contenuti richiesti dalle gare d’appalto nel settore pubblico, richieste di informazioni (RFIs), Richiesta di Offerta (RFPs) e altri possibili documenti e/o proposte per soluzioni SaaS/PaaS.

Role Description:

We are looking for a talented, hardworking, bilingual individual (English + Italian or Dutch) with great energy, leadership, and initiative to provide RFx best practices that value the time, skills, and experience of all the resources needed to prepare superior RFx submissions in support of EMEA and other public sector government customers in a shared services model. Work with a cross functional team of talented individuals to overcome the daily challenges faced with navigating our business processes including maintaining and refreshing RFx processes where needed, co-delivering training webinars to our growing EMEA sales teams, and co-developing learning assets in multiple languages. Curate relevant content in multiple languages to support RFx responses and act as a knowledge repository for go to market activities. Work with Sales team and Business Development to pre-position and seed RFx process to influence customer perception, improve RFx win rate, and avoid RFP process. This role requires equal parts organization, attention to detail, problem analysis and resolution, knowledge of the procurement process in the public sector marketplace, and ability to simultaneously handle a variety of requests/projects across a broad spectrum of topics with differing priority levels and deadlines. The ideal candidate must be customer service-oriented, able to work independently, comfortable operating with a high sense of urgency and agility, enthusiastic about working in one of the fastest growing divisions within Salesforce, and driven to succeed within the demands of a fast-paced, high-growth and dynamic environment.

Your Impact:

Success will be measured by initiatives outlined in your yearly V2MOM (a very transparent goal setting system everyone at Salesforce uses). As one of the most innovative companies in the world, we are also expected individually to contribute to innovating in any area we work. Finally, we are an Ohana (family) culture organization and look to bring on great people who work well with others and love to celebrate success!

Responsibilities:

  • Be a subject matter expert for all processes unique to the public sector marketplace related to formal RFx responses and other proposals.
  • Responsible for supporting the coordination and content response development of public sector tenders, requests for information (RFIs), requests for proposals (RFPs), and other public sector procurement documents and unsolicited proposals for SaaS/PaaS solutions.
  • Develop bid/response plan and schedule for all phases of the response development process.
  • Manage/track all aspects of content preparation, revision, and submission; collaborate and coordinate inputs from sales, solution engineering, security, legal, and compliance teams; coordinate and communicate with responding partners where required; and coordinate internal content reviews with executive management and legal.
  • Structure, write, edit, and format all types of response content (general, functional, technical), tailoring the content around the customer requirements, in a creative, compelling, and compliant manner.
  • Participate in the development of written questions to seek clarification from procurement officials throughout the procurement process, and remain current on all amendments and modifications.
    Review and understand customer requirements. Conceptualize and write compelling response content using proposal boilerplate library and developing from scratch as required.
  • Help educate the Sales, Solution Engineering and other teams on the RFx process.
  • Create and manage RFx boilerplate content repository and library of completed responses in multiple languages.
  • Participate in developing and writing proposal win themes and executive summary sections.
  • Ability to multi-task and perform in a fast-paced environment, working with a sense of urgency.
  • Develop and share best practices with team members to enhance the quality and efficiency.
  • Build relationships and work cross-functionally with a diverse set of business partners.

Required Skills & Experience:

  • Fluent in speaking, writing, and reading English and Italian or Dutch
  • 5+ years of experience in a proposal development role selling products and services responding to government solicitations under a direct and indirect contracting model
  • Experience in the technology consulting industry in a technical writing role supporting responses for government organizations
  • Experience with technical writing for cloud Software-as-a-Service (SaaS), Platform as a Service (PaaS), or Infrastructure as a Service (IaaS) solutions.
  • Proficiency in the Microsoft Office Suite (Word, Excel, Power Point) and Google Suite (Gdocs, Gsheets, Gchat)
  • Self motivated to excel in a remote position collaborating effectively with a remote team; possess the ability to work in a fast paced environment with changing priorities and deadlines.

Highly Desired:

  • A broad knowledge of Salesforce applications is highly desired or transferable job experience for other, similar cloud-based solutions such as Microsoft or Oracle.
  • Proven experience with RFPio or similar proposal management software
  • APMP certification and/or PMP certification

Systems Reliability Engineer – Technical Support

We drive the success of our customers through passion and teamwork, ensuring quick response times, and unparalleled customer satisfaction. Our diverse, multicultural team of top-notch engineers from leading virtualization, compute, and networking companies, acts as our customers’ champions, working closely with Engineering, Field, and Sales teams.
Responsibilities
  • Remotely troubleshoot, debug, and diagnose customer issues
  • Interact directly with our Engineering team to drive product improvements based on feedback from customers and field implementations
  • Develop and contribute to internal and external Knowledge Bases
  • Collaborate with technology partners (eg. VMware, Citrix, Microsoft) to resolve cross-vendor issues and push improvements in the ecosystem
  • Improve the serviceability of the product by testing new features
  • Coach and mentor new and junior support engineers
  • Be a champion for our customers
Requirements
  • 5+ year experience in troubleshooting and debugging complex issues, preferably on Virtualization, Networking, Linux or cloud technologies
  • Spoken and written English skills
  • French & Italian speaking skills are preferred.
  • Customer First mindset
  • Passion and ability to learn new things
Nice to have
  • Hypervisor knowledge such as ESXi, Hyper-V, XenServer and KVM
  • Experience troubleshooting backend applications such as Active Directory, VDI management (Citrix, VMware), databases and backup solutions
  • In-depth understanding of TCP/IP protocol stack, packet analysis as well as the ability to troubleshoot connectivity issues
  • Knowledge of different Operating Systems, such as Linux and Windows
  • Solid knowledge of storage protocols such as NFS, iSCSI and SMB
  • Understanding of container technologies, such as Docker and Kubernetes
  • Experience with public cloud providers such as AWS, Azure and GCP
  • Scripting, programming or API knowledge
  • Proficiency in one or more additional languages besides English
What we offer
You will have the opportunity to be part of an amazing international and diverse team while developing your career at the leading Hyper-Converged technology company in a highly collaborative environment.
Our world-class benefits package includes, between others:
  • A permanent contract with great compensation and benefits, including Health Insurance and Pension Plan
  • A generous international relocation package, comprehensive of travel costs, Visa assistance, shipping expenses coverage and relocation allowance
  • Access to Internal and external training with industry certifications, such as Microsoft and VMware
Does this sound like you? Let’s talk.
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