Solution Architect (Salesforce.org)

Website Salesforce

Role Description
Salesforce.org is the Impact center of Salesforce – working for and with organisations across the world whose mission it is to improve our lives and the health of the planet for today and future generations.
The Customer Success Architect (Solution Architect) is an instrumental role within Salesforce.org, being part of our Services & Advisory group. You will work within a small team of Salesforce.org dedicated Architects partnering with our leading customers. Our role lies in helping to achieve their vision by advising on decision making, leading digital transformation, maximising investment in Salesforce and providing best practices – guiding the way toward success and innovation. We engage with Customers on both technical and strategic tracks. We ensure that our customers deploy solutions that are fast to market, highly performant and scalable while guiding on organisational governance, change management and adoption design. You may work as a single embedded trusted advisor or as part of a wider team and at all times will be collaborating with Salesforce, customer and 3rd party teams

Your Impact:

  • Become a highly certified and recognised Salesforce.com platform expert

  • Be a trusted advisor engaging with C-Level executives on defining IT roadmap to align their business vision and defining Architecture Blueprint.

  • Provide guidance on building industry solutions on Salesforce platform for both NonProfit and HigherEd customers.

  • Guide customer to innovate and accelerate their growth by leveraging the right tools and features provided by the Salesforce Ecosystem.

  • Provide architecture to scale and consider integration, migration strategy to support large volume data.

  • Provide architecture oversight, governance and ensure adherence to industry best practices.

Minumum Qualifications:

  • +7/10 years of enterprise consulting experience, including implementation experience with one or more common enterprise software solutions including Salesforce AND other platforms such as Oracle, Microsoft, Blackbaud

  • Experience with key areas of enterprise architecture, including but not limited to, integration technologies, large volume data, single sign on, and master data management, as well as experience with IT and business governance models.

  • Experience building roadmaps and deployments plans that guide organisations toward the achievement of their goals

  • Experience working with complex data model, advising in their simplification and rationalisation

  • Experience guiding customers and colleagues in rationalising and deploying emerging technologies that drive increased business value

  • Polished and effective communicator with the ability to evangelise best practices at various levels within a large organisation

  • Strong executive presentation skills to drive organisational alignment and buy in.

  • Ability to travel to customer sites ( ~ 20%)

Preferred Qualifications:

  • Salesforce Certified (Admin, Advanced Admin, Sales Consultant, Service Consultant)

  • Industry experience in charities and educational organisations

  • Any other enterprise architecture certification (E.g. TOGAF) and agile methodologies such SAFE5

Benefits & perks:
We have a public-facing website https://salesforcebenefits.com/index.html that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!

About Salesforce
Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for “family”) made up of our employees, customers, partners and communities, we are working to improve the state of the world.